Schneider Electric is seeking a Manager, Customer Experience to lead journey mapping and drive improvements across the global Cooling business. You will coach teams to embed customer-centric thinking in every decision and manage escalations with speed and professionalism.
You will monitor satisfaction across touchpoints, address root causes of detractors, and collaborate with Sales, Engineering, and Operations to elevate the customer experience.
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📌 Customer Experience Lead - End-to-End Satisfaction (Italia)
🏢 Schneider Electric
📍 Italia
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