Salary
: €1,****** gross/month (12-month schedule) for Local Residents OR €1,****** gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates
Location
: On-site (Lisbon, Portugal)
Start Date
: Immediate opening
Hours
: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)
Languages Required
: Fluent Italian (C1/C2) & Business English (B2+)
Overview
Are you eager to launch your professional journey in Portugal?
We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon.
As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels.
This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.
Key Responsibilities
Customer Support
: Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
Problem Solving
: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
Documentation
: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central
CRM database
.
Performance Targets
: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards.
Continuous Learning
: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.
Requirements
Language Skills
: Fluent C1/C2-level Italian to ensure flawless client communication,



paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
Flexibility
: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
Work Location
: Full-time, on-site daily presence required at our modern Lisbon facility.
Work Eligibility
: Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.
Core Strengths
: Excellent active listening capabilities, strong communication talents,
emotional intelligence
, poise under pressure, and an optimistic, proactive attitude.
Compensation Options
Option A: Local Contract (For Local Applicants)
Gross Monthly Pay
: €1,****** (distributed across 12 months)
Housing Setup
: Self-arranged private accommodation
Best Suited For
: Candidates already living in Lisbon or managing their housing arrangements independently.
Option B: Relocation Contract (For Candidates Relocating to Lisbon)
Gross Monthly Pay
: €1,****** (distributed across 12 months)
Housing Provided
: Private bedroom in a shared company flat with basic utility expenses fully paid.
Travel Support
: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.
Benefits & Workplace Culture
Career Advancement
: Structured internal career development paths leading into coaching, quality assurance, team leadership, or management roles.
Paid Onboarding
: Fully paid, comprehensive training program starting from your
first day
on the job to set you up for professional success.
Team Environment
: Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
Health Benefits
: Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
Lifestyle Perks
: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.
#J-*****-Ljbffr

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Licata)
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