Salary
:
€1,****** / month gross
(Local Option) or
€1,****** / month gross
+
corporate housing
(Relocation Option)
Location Strategy
: In-person office (
Lisbon, Portugal
)
Timeline
:
Immediate start preferred
Hours
:
40 hours weekly
,
24/7 rotating 8-hour shifts
Languages Required
:
Fluent Italian (C1/C2)
&
English (B2)
Role Overview
Are you looking to expand your career in
Portugal
?
We are hiring customer-centric
Italian speakers
for our multicultural team in
Lisbon
.
Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging.
Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment.
In this role, you will have the unique opportunity to represent leading global brands while building an international career within a vibrant, supportive, and dynamic workplace.
Primary Responsibilities
Client Engagement
: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone and exceptional attention to detail.
Problem Solving
: Identify client issues, diagnose underlying problems methodically, and provide quick, personalized solutions to guarantee complete user satisfaction.
Data Logging
: Maintain accurate, up-to-date records of customer interactions, ticket progress, and resolution notes inside internal
CRM systems
.
Performance Goals
: Consistently achieve team metrics and key performance indicators,



including Customer Satisfaction (
CSAT
), First Contact Resolution (
FCR
), and Average Handle Time (
AHT
).
Ongoing Development
: Participate in regular training modules and continuous learning sessions to keep up with product upgrades, internal policies, and daily operational procedures.
Requirements
Language Proficiency
: Fluent or
C1/C2 level
mastery in
Italian
(oral and written); at least
B2 level
proficiency in
English
for internal workplace communication, instruction, and system use.
Flexibility
: Willingness and adaptability to work a fully flexible, rotating
24/7 schedule
designed to meet global support demands.
Presence
: Must work on-site at our state-of-the-art
Lisbon
workspace (remote options are not available for this position).
Legal Status
: EU/EEA citizenship, a valid EU passport, or an existing Portuguese work permit ensuring unrestricted local employment rights.
Key Strengths
: Excellent communication skills, active listening abilities, composure under stress, and a constructive, solutions-oriented approach to challenges.
Compensation Plans
Candidates can choose between two tailored compensation structures:
Option A:



Local Offer (For Lisbon Residents)
Gross Monthly Base
:
€1,******
(paid across 12 months)
Housing
: Self-sourced accommodation
Best Suited For
: Local Lisbon residents or candidates managing their own housing and living arrangements independently
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base
:
€1,******
(paid across 12 months)
Housing Included
:
Private room in a shared corporate flat
, with all core utility bills fully covered
Travel Assistance
: Inbound flight cost reimbursement after completing the trial period, plus complimentary airport transfer service upon arrival
Best Suited For
: Candidates relocating to Lisbon from abroad seeking comprehensive support
Perks & Benefits
Career Advancement
: Structured internal pathways and mentorship toward leadership, quality analysis, or corporate training positions.
Paid Onboarding
: Comprehensive training and integration phase fully funded and compensated by the company from
day one
.
Company Culture
: Welcoming and energetic atmosphere featuring team outings, sports clubs, social gatherings, and networking events.
Health & Wellness
:
Free private medical insurance activation after six months
of service, plus confidential psychological counseling resources.
Lifestyle
: Enjoy Lisbon's sunny Mediterranean climate, scenic seaside access, rich cultural heritage, and dynamic urban social scene.
#J-*****-Ljbffr

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Egna)
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