Salary
: €1,****** gross/month (Local Option) or €1,****** gross/month + corporate housing (Relocation Option)
Work Setup
: Office-based (Lisbon, Portugal)
Timeline
: Urgent filling preferred
Shift Pattern
: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)
Role Summary
Are you looking to kick-start an exciting international career path right in the heart of Portugal?
We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon.
Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems.
This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment.
In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.
Core Responsibilities
Customer Interaction
: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
Issue Diagnostics
: Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
Documentation
: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise
CRM databases
with absolute precision.
Target Management
:



Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
Ongoing Learning
: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.
Qualifications
Essential Criteria:
Language Capabilities
: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension) to ensure flawless communication; operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
Shift Availability
: Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
Workplace Presence
: Physical presence and full-time availability to work 100% on-site at our Lisbon office facility (remote work is not available).
Legal Eligibility
: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.
Essential Skills:
Exceptional interpersonal talents, active listening skills, composure under high-volume pressure,
emotional intelligence
, and a positive, proactive mindset.
Compensation Models




Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Contract (For Local Applicants)
Base Remuneration
: €1,****** gross monthly (paid across 12 months).
Housing
: Self-arranged living setup.
Target Profile
: Candidates currently living in Lisbon or managing their own accommodation independently.
Option B: Relocation Contract (For Moving Candidates)
Base Remuneration
: €1,****** gross monthly (paid across 12 months).
Provided Accommodation
: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
Travel Assistance
: Full inbound flight reimbursement after passing the probation period, plus organized airport pickup.
Added Perks
Career Advancement
: Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
Fully Paid Onboarding
: Thorough, comprehensive onboarding program that is 100% paid starting on your very
first day
.
Company Life
: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
Health & Support
: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
Regional Benefits
: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.
#J-*****-Ljbffr

📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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