Salary
: €1,****** gross/month (Local Option) or €1,****** gross/month + corporate housing (Relocation Option)
Work Model
: On-site (Lisbon office, Portugal)
Availability
: Immediate onboarding
Schedule
: Full-time (40 hours/week), rotating 8-hour shifts available 24/7
Position Overview
Looking to transition into an exciting new role in Portugal?
Our Lisbon team is actively expanding its diverse workplace by bringing on Italian-speaking customer service representatives.
In this role, you will act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms.
We are searching for proactive problem solvers who excel within a dynamic, team-centered office environment.
In this engaging position, you will help global brands deliver exceptional client care while building a rewarding international career within a vibrant European capital.
Core Responsibilities
Customer Interaction
: Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users in a polite, highly professional, and empathetic manner.
Issue Resolution
: Assess customer difficulties, isolate the primary causes of issues methodically, and deliver precise, tailored solutions to guarantee complete satisfaction.
Information Recording
: Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software with absolute accuracy.
Target Achievement
: Strictly hit key operational targets, such as CSAT (Customer Satisfaction), FCR (First Contact Resolution), and AHT (Average Handle Time) metrics.
Continuous Learning
: Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures.
Candidate Requirements
Language Skills
: Native or C1/C2 fluency in Italian (both written and oral) to ensure flawless communication, along with at least B2 English proficiency for internal team collaboration and software navigation.




Availability
: Full flexibility to work across a 24/7 rotating schedule covering 5 days per week.
Work Location
: Ability to work 100% on-site at our modern corporate office in Lisbon (remote work is not available).
Work Authorization
: EU/EEA citizenship, a valid EU passport, or a current Portuguese work permit.
Core Competencies
: Excellent communication habits, active listening capabilities, resilience under stress, emotional intelligence, and a constructive approach to complex problem-solving.
Remuneration Packages
Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base
: €1,****** (spread over 12 monthly payments).
Housing
: Candidate-sourced living arrangements.
Best Suited For
: Local residents or individuals organizing their own accommodation in Lisbon independently.
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base
: €1,****** (spread over 12 monthly payments).
Housing Included
: Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
Travel Assistance
: Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.
Best Suited For
: Applicants relocating to Lisbon from international locations.
Perks & Benefits
Professional Growth
: Defined pathways toward team leadership, quality assurance, or training roles within the organization.
Paid Training
: Fully funded, comprehensive onboarding instruction program starting from day one.
Workplace Environment
: Welcoming workplace culture offering group outings, sports clubs, and vibrant social gatherings.
Health Support
: Complimentary private health coverage after six months of service, alongside confidential mental health support services.
Local Advantages
: Enjoy Lisbon's consistent sunshine, coastal lifestyle, historical landmarks, and vibrant community culture.
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📌 Experience Abroad: Italian Speaking Customer Support Representative In Lisbon! (Italia)
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