As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique.

What are we expecting from you?

- Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
- Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
- Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
- Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
- Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
- Ensure compliance with all business practices and procedures, manage general housekeeping, and liaise with House and Group support services.
- Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact.

Are you a good match?





- Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
- Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
- Strong understanding and proven experience in clienteling.
- Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
- Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
- Excellent communication and interpersonal skills.
- Fluency in Italian and English is a must

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

WHAT WE OFFER

- CCNL Commercio
- Salary Range 50K-60K
- Annual premio plan
- Commission scheme
- 8 EUR Meal Vouchers per working day
- Welfare

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📌 Deputy Boutique Manager Milano
🏢 Richemont
📍 Milano