NEVERHACK is an international cybersecurity group with over 40 years’ experience. Operating in more than 10 countries and with a team of over 1,200 professionals, our mission is to design and implement solutions that protect businesses and individuals from digital threats. Our growth is built on a key strength: the training and continuous development of our talent, which keeps us at the forefront of a constantly evolving sector. Our DNA: ✨ A passion for technology ? A desire to tackle challenges ? Continuous learning ? A determination to solve tomorrow’s problems today We are seeking an experienced SAP S/4HANA Customer Service Consultant to support business users during the transition to SAP S/4HANA, with a strong focus on Customer Service and Sales & Distribution processes. The consultant will act as a bridge between business stakeholders and the ERP implementation team, ensuring business continuity, successful user adoption, and effective execution of Go-Live and Hypercare activities. ?

Key Responsibilities
Customer Service Process Support Support day-to-day Customer Service operations during the SAP S/4HANA transformation. Assist users in executing critical business processes and resolving operational issues. Ensure business continuity throughout implementation, Go-Live, and stabilization phases. The consultant will provide expertise in:
• Customer Order Management
• Order Entry and Processing
• Shipment Follow-up
• Invoicing Processes
• Pricing Management
• Customer Master Data Management
• Carrier Master Data Management
• Price List Management
• Inventory Management (consignment stock, trunk stock, local stock replenishment)
• SAP ATP (Available-to-Promise) configuration support and business validation Reporting & Business Requirements
• Gather and document reporting requirements.
• Define key business KPIs, reports, and analytics needs.
• Support data collection, validation, and reporting design activities. Testing & Validation




• Support User Acceptance Testing (UAT).
• Participate in End-to-End testing activities.
• Review and validate test scripts and test scenarios.
• Coordinate business users during testing cycles.
• Identify and escalate process gaps or deviations. Data Migration Support
• Support data cleansing activities.
• Validate migrated master and transactional data.
• Assist business users during migration readiness assessments. Training & Change Management
• Support Key Users and End Users during training activities.
• Deliver train-the-trainer workshops.
• Facilitate user adoption of SAP S/4HANA processes.
• Provide post-training support and coaching Go-Live & Hypercare
• Provide on-site support during Go-Live.
• Troubleshoot business process issues.
• Coordinate with business stakeholders and project teams.
• Support Hypercare and stabilization activities following deploymentRequired Qualifications
• Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.
• Proven experience in SAP Sales & Distribution (SD) processes.
• Experience supporting SAP S/4HANA deployments, upgrades, or digital transformation initiatives.
• Strong understanding of Customer Service operations.
• Experience in process documentation, business analysis, and reporting.
• Hands-on experience as SAP business user or SAP functional consultant.
• Ability to work effectively with cross-functional and international teamsLanguages Fluent German (mandatory) Fluent English (mandatory)

What we offer
• A role within a young and motivated team, with structured training and development programmes.
• A stimulating working environment in the fields of cybersecurity and IT, with opportunities to develop your skills on complex projects.
• Remote working arrangements
• Annual salary of between 50k and 58k, commensurate with experience Place of work: Remote, willingness to travel to the Munich site if required The selection process involves an HR interview and two technical interviews.

📌 SAP S/4HANA Customer Service Consultant (Italia)
🏢 NEVERHACK Italy
📍 Italia