Location:
Milan, Rome or Naples, Italy Contract: Permanent, Full-Time

About the Role
We are looking for an experienced Senior CRM Consultant to join a growing technology and digital innovation company, supporting enterprise clients across industries such as telecommunications, energy, financial services, insurance, and utilities. This role is ideal for a CRM professional with a strong technical background, solid understanding of business processes, and experience designing and implementing CRM solutions. The successful candidate will contribute to complex digital transformation projects, collaborate with business and technical stakeholders, support pre-sales activities, and provide guidance to junior team members.

Key Responsibilities
• Work closely with business and technical stakeholders to gather requirements and translate business needs into functional and technical specifications.
• Design scalable and sustainable CRM solutions aligned with client objectives and business processes.
• Identify, evaluate, and customise CRM platforms and tools to meet specific business requirements.
• Contribute to the definition of project methodologies, solution approaches, and implementation best practices.
• Support pre-sales activities, including client presentations, solution demonstrations, and the preparation of technical proposals.
• Collaborate with cross-functional teams to deliver successful CRM implementation and digital transformation projects.
• Coordinate activities within the team, providing technical guidance, mentoring, and support to junior consultants.




• Ensure that proposed solutions follow CRM best practices and meet quality and performance expectations. Requirements
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Proven experience working with at least one CRM platform: Microsoft Dynamics 365, Salesforce, or Pega CRM.
• Strong understanding of CRM processes, including customer care, billing, marketing campaigns, contract management, and after-sales services.
• Ability to analyse business requirements and translate them into effective CRM solutions.
• Strong analytical, problem-solving, and communication skills, with the ability to engage with both technical and business stakeholders.
• Relevant certifications in one or more CRM platforms.
• Experience working in complex projects and collaborating with multidisciplinary teams.
• Excellent English communication skills. Nice to Have
• Experience in enterprise system integration or digital transformation projects.
• Knowledge of Agile methodologies and DevOps practices.
• Previous experience in pre-sales, solution design, or team coordination.

What We Offer
• A permanent employment contract within a growing digital innovation environment.
• Opportunities to work on challenging projects for major enterprise clients.
• Continuous learning and professional development through training and technical upskilling.
• A competitive salary package based on experience and qualifications.
• Opportunities to develop expertise across CRM technologies and enterprise solutions. Interested in taking the next step in your CRM career? Apply now and become part of a team delivering innovative digital solutions.

📌 CRM Consultant – Solution Design (Milano)
🏢 Everware Consulting
📍 Milano