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-- Internship Guest Relations - Porta Rossa Hotel Firenze Colbert Collection Date: Oct 19, **** Location: Florence, IT Italy Department: Guest Relations Do you believe the best hospitality is built on meaningful connections?
Become part of Colbert Collection, created for those who prioritise connection, expressed through the experiences we create and in how we come together as a team.
Here, you'll help craft stays that move people, bringing together culture, culinary moments and shared experiences that reflect the unique spirit of each destination.
Join a team where every hotel is one of a kind, shaped by individuality and creativity, not just defined by look or location, but by feeling .
What will your mission be?
We are looking for a Guest Relations Intern to join our team and support the Guest Relations department in delivering personalized and memorable experiences for our guests.
In this role, you will assist in building strong guest relationships, anticipating their needs, and ensuring the highest levels of satisfaction throughout their stay, in line with Minor Hotels' hospitality standards and commitment to excellence.




What will you be responsible for?
Respond to guests' questions, needs, and requests, ensuring a high level of service and guest satisfaction.
Assist in anticipating and proactively addressing guests' expressed and unexpressed needs.
Support the team in handling guest feedback and resolving concerns with professionalism and empathy.
Assist in coordinating and overseeing the arrival and departure experience of special guests, including VIPs and other distinguished guests.
Facilitate communication between guests and hotel departments to ensure a seamless and personalized stay experience.
Promote and enhance awareness of all hotel services and facilities, as well as selected external services and local experiences.
What are we looking for?
Motivation to work in a dynamic and innovative environment.
Strong organizational skills and attention to detail.
A collaborative mindset, strong guest service orientation, enthusiasm, and flexibility.
Excellent command of the English language.
Benefits Monthly allowance of € 500.
Why choose us?
At Minor Hotels Europe

📌 Internship Guest Relations (Firenze)
🏢 MINOR Hotels
📍 Firenze