As a key leader within our high jewellery maison, you will play a pivotal role in driving sales, ensuring an exceptional client experience, and supporting the overall operational excellence of the boutique. What are we expecting from you?
* Drive turnover by maximizing sales and fostering strong customer loyalty, ensuring an exceptional client experience in line with our high standards.
* Oversee product presentation, handle customer disputes, and manage special orders, collaborating with operational departments for smooth execution.
* Support the Boutique Manager in leading and developing the team, fostering a positive work environment, managing schedules, and ensuring a strong shopfloor presence.
* Implement and monitor clienteling strategies, including customer development objectives, gifting, and effective use of sales support tools.
* Manage the financial, administrative, and audit aspects of the store, including cash transactions, stock control, inventories, and after-sales service operations.
* Ensure compliance with all business practices and procedures, manage general housekeeping, and liaise with House and Group support services.
* Analyze commercial and financial performance, prepare weekly reports, and contribute to the business plan for positive impact. Are you a good match?




* Previous experience in luxury retail, preferably within fine jewellery or high-end products, with a strong focus on sales and customer service.
* Demonstrated leadership and team management skills, with the ability to support, motivate, and develop a team.
* Strong understanding and proven experience in clienteling.
* Excellent organizational, administrative, and analytical skills, with proficiency in financial and stock management.
* Strong attention to detail with the ability to handle multiple tasks simultaneously and prioritize effectively.
* Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
* Excellent communication and interpersonal skills.
* Fluency in Italian and English is a must More than a role…. We recruit for a career By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

WHAT WE OFFER
* CCNL Commercio
* Salary Range 50K-60K
* Annual premio plan
* Commission scheme
* 8 EUR Meal Vouchers per working day
* Welfare #J-18808-Ljbffr

📌 Deputy Boutique Manager Milano
🏢 Richemont
📍 Milano