We are on the lookout for a passionate and professional Assistant Manager Reservations to join Jumeirah Capri Palace for the summer season 2027. The main duties and responsibilities are:
* Ensure the delivery of internal and external service, quality, and commercial performance aligned with Reservations KPI objectives.
* Collaborate with Sales, Revenue, and Hotel Operations teams to maximize revenue opportunities and minimize operational inefficiencies.
* Supervise and ensure completion of daily, weekly, and monthly tasks related to reservations, audits, revenue, compliance, finance, visas, and group bookings.
* Identify and elevate risks related to revenue, finance, and guest experience to senior management for proactive resolution.
* Monitor and resolve guest complaints promptly by coordinating with relevant departments to ensure a satisfactory resolution.
* Keep the department updated with property information, service offerings, new rates, and selling strategies to enhance operational efficiency.
* Motivate the reservations team to achieve high service levels and operational excellence, fostering a culture of continuous improvement.
* Conduct training for new colleagues and oversee the completion of all business training requirements, ensuring personal development plans are in place for all team members.
* Regularly assess team performance, provide coaching and feedback, conduct performance reviews, and ensure adherence to KPIs and standards. #J-18808-Ljbffr
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