h3Additional Information /h3pHousing allowance- Meal allowance- Premio scheme /ph3Job Number /h3 h3Job Category /h3pRooms Guest Services Operations /ph3Location /h3pSP 59, Poltu Quatu, Arzachena Sassa 07021, ItalyVIEW ON MAP /ph3Schedule /h3pFull Time /ph3Located Remotely? /h3pN /ph3Position Type /h3pManagement /ph3Pay Range /h3pEUR 45000 annual salary /ph3Job Summary /h3pAssists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals. /ph3CANDIDATE PROFILE /h3h3Education And Experience /h3ulliHigh school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area. /li /ulpOR /pulli2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. /li /ulh3CORE WORK ACTIVITIES /h3h3Supporting the Leading of Rooms Team /h3ulliChampions the brand’s service vision for product and service delivery. /liliMonitors and promotes room rates, specials, and promotions at the residence. /liliRuns and reviews critical information contained in room operations reports. /liliUnderstands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations. /liliTemporarily supervises all areas of the Room Operations department in the absence of the Room Operations management. /liliOperates all department equipment as necessary and reporting malfunctions. /liliEnsures employees have the proper supplies and uniforms. /liliUnderstands and complies with loss prevention policies and procedures. /li /ulh3Contributing Information to Support Managing to Budget /h3ulliVerifies accuracy of room rates to maximize revenue opportunities. /liliUses budgets,



operating statements and payroll progress reports as needed to assist in the management of the Room Operations. /liliParticipates in the management of departmental controllable expenses to achieve or exceed budgeted goals. /liliUnderstands the impact of Room Operations on the overall property financial goals and objectives. /li /ulh3Ensuring Exceptional Customer Service /h3ulliParticipates as needed in the investigation of employee and guest accidents. /liliAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences. /liliSets a positive example for guest relations. /liliInteracts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary. /liliAssists in the review of comment cards and guest satisfaction results with employees. /liliObserves service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance. /liliDelivers excellent customer service throughout the customer experience and encourages the same from other employees. /liliEmpowers employees to provide excellent customer service within guidelines. /liliCreates an atmosphere in all Rooms areas that meets or exceeds guest expectations. /liliResponds to and handles guest problems and complaints. /liliUses personal judgment and expertise to enhance the customer experience. /liliInteracts with guests to obtain feedback on product quality and service levels. /li /ulh3Managing and Conducting Human Resources Activities /h3ulliParticipates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results. /liliSupervises staffing levels to ensure that guest service, operational needs and financial objectives are met.



/liliUses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate. /liliCommunicates performance expectations to employees in accordance with job descriptions for each position. /liliParticipates in the employee performance appraisal process. /liliCoaches, counsels and encourages employees. /liliInterviews and assists in making hiring decisions. /liliParticipates in employee progressive disciplinary procedures as required. /liliSchedules employees to business demands and for tracks employee time and attendance. /liliAssists in performing the payroll function. /liliOversees daily shift operations and ensures compliance with all policies, standards and procedures. /liliDrives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns. /li /ulpAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /ppW Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. /ppbBe /b where you can do your best work, bbegin /b your purpose, bbelong /b to an amazing global team, and bbecome /b the best version of you. /p #J-18808-Ljbffr

📌 Assistant Director of Rooms, W Sardinia (Arzachena)
🏢 W Hotels
📍 Arzachena