MissionThe Field Service Engineer (FSE) role will play a pivotal role in bringing the advancements of particle acceleration technology to IBA Industrial’s global customers. Responsible for installing, maintaining, and repairing IBA systems across customer sites in the USA, Central, and South America, with opportunities for international travel to Europe and Asia to support our teams abroad. This role is a unique opportunity to contribute to cutting‑edge technology and make a difference on a global scale.Challenges we trust you with
Responsible for installing, maintaining, and repairing IBA systems at customers’ locations.Train the customers to use equipment properly and safely.Generate accurate reports with the appropriate level of detail.Propose system improvements and work with IBA’s global Research & Development team (R&D;) to implement changes.In practice, this position is home‑based and will spend at least 50% of the time at IBA’s customer sites, performing the following functions: IBA system installation/commissioning (requires a continuous presence on site for 4 weeks). Maintenance of IBA equipment (typically 1 week, Monday‑Friday travel and 3 days onsite). Troubleshooting/Emergency (typically requires departure within 24 hours and may last between 1 to 2 weeks).When working from home, your task will consist of three main activities: Hotline support—During work hours, you will periodically be responsible for remotely addressing and resolving severe issues reported by the customer, serving as their first line of support. When ‘on duty,’ you must be reachable during working hours on weekdays and weekends. Preparing for upcoming assignments, completing mission reports,



and providing briefings and updates to other cross‑functional teams, as needed. Updating and improving our knowledge database and procedures, as needed.
Typical work hours are Monday through Friday during the day. However, additional work on weekends may be required during some assignments, and Hotline responsibilities necessitate weekend availability. At IBA, we have a “follow the sun” approach to supporting the Hotline, so unless you otherwise request it, work hours for this role will take place during regular work daylight time.What we valueYou have:
Bachelor of Science (or equivalent) in Physics, Electrical Engineering, or comparable Engineering discipline or 3‑5 years of related field service engineering experience.Solid knowledge and understanding of electronics.Understanding of High Vacuum and RF (Radio Frequency) systems.
And you also are:
Customer service and customer focus orientation.Collaborative mindset and team player orientation with strong interpersonal skills.Driven, proactive, achievement oriented and hands‑on.Keen attention to detail with a strength in follow rules,



regulations so desired outcome is achieved.Highly accountable and be able to deliver on strict deadlines.Willing to travel during the initial training period (+/- 2 months).A flexible and adaptable person, willing to work in rotating shift work, and occasional weekends.Willing to embrace and nurture IBA’s culture, exemplifying integrity, inspiring others.
Compensation and BenefitsThe approximate annual base salary range for this position is as follows. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.Approximate Range $87,600 – 117,800 USDFoundational Benefits paid for 100% by IBA
Basic Life insurance (1x annual pay)Accidental Death & Dismemberment Insurance (1x annual pay)Short Term Disability (80% of pay)Long Term Disability (60% of pay)Medical Insurance premium subsidy for each of the 3 available optionsWellness Program cash incentives (up to $500/year)Annual contribution to Health Savings or Health Reimbursement AccountsDental Insurance premium subsidyVision Insurance premium subsidy4% 401(k) Plan matchProfit Sharing Plan10 weeks 100% paid Parental Leave (Mothers and Fathers)7 personal days annually10 days of PTO in first yearEmergency Travel ServicesEmployee Assistance PlanTuition Reimbursement ProgramProfessional growth education programsAbove and Beyond Reward ProgramJob referral rewards
Additional benefits available
Voluntary Life InsuranceVoluntary Spousal Life InsurancePre-paid Legal ServicesHealth Savings AccountHealth Care Flexible Spending AccountDependent Care Flexible Spending Account
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📌 Field Service Engineer - $87,600 - $117,800 A Year (Roma)
🏢 IBA Industrial
📍 Roma