Software Technical Support Engineer (1-3 years of expertise)

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Location: North Milan 50% WFH

English and Italian are mandatory

This is not a Software developer position

We are working with an innovative company in the robotics / advanced manufacturing space looking for a Software Technical Support Engineer to join their growing team.

Important: This is not a software development role. It is a hands-on, support-oriented position combining testing, troubleshooting, and customer interaction.

What you'll do

- Support internal teams by testing and validating software developed in-house
- Act as Level 2 technical support, assisting field teams (Level 1)
- Troubleshoot software and system issues, occasionally interacting with customers




- Perform hands-on testing on machines (robotics / manufacturing systems)
- Collect feedback from the field and collaborate with engineering and R&D;

What we're looking for

- 1–2 years of experience in technical support in robotics, or industrial environments
- Exposure to software debugging (programming lenguages like C#, Java, Javascript, Bash or Python are a plus, not required)
- Strong xrtlpzc communication and relationship skills
- Ability to work on-site ~50% (North Milan area)
- Fluent English and Italian (both mandatory)

What's on offer

- Salary: €30,000 – €35,000 + benefits
- Lavoro da remoto policy + medical insurance + welfare package
- International, innovative environment
- Strong growth potential for junior, high-potential profiles

📌 Software Technical Support - €30.000 - €35.000 A Year (Medolago)
🏢 Alexander Daniels Global
📍 Medolago