Luogo di lavoro: Lecce

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role
We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .

In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities
Provide technical customer service and support
Identify, troubleshoot, and resolve customer issues efficiently
Handle customer inquiries and complaints with professionalism, empathy, and patience
Clearly explain technical solutions to customers




Track customer issues and ensure accurate documentation
Follow up on cases until resolution
Maintain a positive customer experience and build customer loyalty

Requirements
Fluent in Italian and English

Tech-savvy and comfortable handling technical inquiries
Strong communication skills

Good problem-solving ability and quick thinking

Detail-oriented and able to track issues properly

Empathetic, patient, and customer-focused

Able to stay calm and focused in high-pressure situations

Previous customer service experience is preferred

Previous sales experience is a plus, but not mandatory

Benefits
Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holdersopen to relocation will be considered.

📌 Customer support in italiano (Lecce)
🏢 Bachecalavoro
📍 Lecce