Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock'n roll, Zadig & Voltaire is the embodiment of a new luxury.

A chic and relaxed luxury.

To see the current collection: www.zadig-et-voltaire.com

The role of the Store Manager is a crucial part of the store and retail function.

Connecting and engaging with the Zadig&Voltaire; customers and teams, making the day-to-day activities a success, and leading the store & team performance towards success.

We are looking for someone who is self-driven, attentive to details, reliable, full of energy, approachable with extensive knowledge of fashion and trends of the season and an expert leader in engaging and styling clients.

You are a role model in everything you do and you share your knowledge and skills with your colleagues.

The Store Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As a Store Manager, you are in charge of maximising store targets, and retail excellence, ensuring your team is motivated in providing optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will build a store environment that nurtures creativity and employee development.

Responsibilities of the role include but are not limited to:

Selling skills

Be a brand ambassador and embrace the brand Selling Ceremony

Lead your team by example

Drive sales: you train and coach your team in delivering exceptional and personalised customer experience





Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs

You monitor the store targets & KPIs, individual sales KPIs of your team members

Monitor and record the shop floor activity and send regular updates to the Area manager

Analyse the commercial aspects of your store and identify new methods to increase turnover & KPIs

You are constantly present on the shop floor and fully available to look after customers' needs

Be able to build customer loyalty, understand customer relationship management

Be able to communicate efficiently and effectively

Be knowledgeable of the collection and the brand's iconic pieces

Leader skills

Be a brand ambassador and embrace the brand Selling Ceremony

Inspire the team and lead by example

Support the development of the team and store KPIs

Be proactive in developing your team skills and brand/product knowledge

Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success

Be approachable and a great communicator who can ensure the business runs smoothly

Build and nurture a strong relationship with your direct report, Country Manager and all other departments, partners

Leadership expectations

Be a good coach

Empower your team and don't micromanage or undermanage





Express interest in team member's success and personal well-being

Be productive and results-oriented

Be a good communicator and listen to your team

Help your employees with career development

Have a clear vision and strategy for the team

Have key technical skills so you can help the team

Operations

Follow company policy and procedures

Drive sales: Fully proficient in operating till system, payments and fraudulent transactions

Manage the opening and closing procedures for your store and ensure a luxurious store environment and standards

Create rotas that meet local needs and ZV rules and the availability of your team

Adjust your staffing levels and the rota to match the pattern of turnover throughout the week/month/year

Anticipate and manage staff holidays to ensure good shop floor cover and respect the business calendar

Fully proficient with all operational aspects and procedures, and proactive to learn new processes

Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies

Have an awareness of the loss prevention procedures in store and communicate these to the team

Pay attention to the security of the team and customers, by respecting health & safety guidelines

Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers...)

Report any discrepancies to your direct report and head office departments

Develop the store and team members CRM database and activities to develop turnover

Follow up stock transfers between stores and manage the faulty items procedure with support from the manager

📌 Store Manager (Milano)
🏢 Zadig&Voltaire
📍 Milano