About the Company
ACMA is a leading organization headquartered in Bologna, Italy. As a key player in the consumer goods industry for over 100 years, we specialize in manufacturing packaging machines for a range of sectors, including Food, Personal Care, Home Care, Chemicals. Our business portfolio encompasses a wide range of innovative tailor-made packaging machinery solutions, by working hand-in-hand with customers and partners. We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers. For more detailed information about ACMA and its comprehensive business landscape, please visit www.acma.it/en. ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 34 countries with 21 different companies and employs over 8,000 people as of 2026.

About the Role
Acma’s Customer Service Area Managers are reporting directly to the Customer Service Sales Team Manager and they are responsible for the development and the performance of all sales activities in assigned business unit and region in order to achieve Customer Service results in line with commercial and budget goals. In particular, this profile is responsible for:
• Sales strategy: implements the sales strategy and manages sales processes in order to consolidate and develop business results by achieving assigned budgeted results for After Sales business lines (Spares, Upgrades, Services);
• Business development: contribute to the identification, design and promotion of new products and services to answer customer needs and pursuing the company growth strategy;
• Sales management: maintains accurate and up-to-date records of sales activities, customer interactions,



opportunities and pipeline information within the CRM system, ensuring data quality and timely updates; coordinates the regional Coesia sales agents in the area, manages direct customers, and she/he is in charge of preparing and managing standard commercial proposals, if required;
• Offering: collaborates with the technical department in order to evaluate client requirements, to conduct technical negotiations and to prepare commercial offers consistent with Company capabilities. What You Need to Be Successful
• Customer orientation / Customer Service mindset
• Engineering Degree: Mechanical, Electronic or similar with a strong passion and curiosity for technical topics
• At least 4-5 years in similar role with proven success in sales results combined with 8-9 years of overall professional experience.
• International experience will be considered as a plus
• Fluent English; Spanish or other as a plus
• Availability and willingness to travel frequently, including international travel when required. Our Offer Compensation for this role includes a base salary starting from EUR 53.000, in line with experience. The actual offer may exceed this minimum based on the candidate's qualifications and fit for the role. The compensation package may also include a variable component in the form of an annual premio, which can reach 10% of base salary at target. A range of additional benefits (e.g., insurance, etc.) is also available in accordance with Company policy. The applicable collective agreement is the CCNL Metalmeccanico. Join the Team Coesia is an equal opportunity employer. We believe in fair, merit-based recruitment and assess all candidates exclusively on the basis of their qualifications, skills, experience and suitability for the role.

📌 Customer Service Sales Area Manager (Italia)
🏢 ACMA, a Coesia
📍 Italia