Enthuse customers and provide best experience through best in class hardware, software and technical support services

- Italy – Milan (Romolo)
- IT
- Full-time

Your skills

- 2-5 years of experience in IT support or a similar role
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Strong knowledge of Windows 10/11, Office 365, and common enterprise applications
- LAN/WAN and server room equipment’s fundamentals knowledge
- Familiar with ticketing system
- Good English and fluent Italian
- Good organizational skills
- Communicative and customer-oriented

Your tasks

Committed to develop your career in IT within large corporations?

Keen on customer support?

Willing to work within an international working environment?

Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.

What about your responsibilities?

- Independently resolve on-site incidents and service requests

- Provide VIP user support

- Deliver end-to-end Digital Bar / Walk-in centre support

- Perform meeting room & AV support (Teams, Zoom, other vendor equipment’s)

- Act as hands-and-eyes support for server / network teams

- Manage printer and MFP support





- Support PC refresh activities

- Manage ticketing system

- Ensure compliance with service level agreements (SLAs)

- Local stock management

Location: Milan (Romolo - fully onsite) - Occasional support on other sites nearby

Contract: 1-year fixed-term (possibility to convert into permanent)

Please send your CV in English and we will be glad to some more insights with you!

Be part of us

Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Great Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your benefits

- Onboarding program
- Buddy program
- International job opportunities
- Staff discounts
- Buoni pasto (Edenred, Sodexo, UP)/ Meal Voucher
- Internal career development program

📌 Onsite IT Technician (Milano)
🏢 Hemmersbach
📍 Milano