ulliCCNL: Commercio /li /ul pAgile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices. Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures. With a highly skilled team of over 300 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation. /p pTake a look at our handbook to discover our core values and processes. /p h3The Opportunity /h3 pAs an Azure Data Platform Support, the role is focused on providing first-level technical support for reporting delivery platforms across cloud and on-premises environments. Responsibilities include monitoring system performance, troubleshooting technical issues, supporting the deployment of new releases, and collaborating with cross-functional teams to ensure the reliability, stability, and continuous improvement of Azure-based data services. /p h3Salary and job classification /h3 ulliBase

salary:
€25K
- €40K /liliCCNL: Commercio /liliLadder: SRE I /li /ul h3Responsibilities /h3 ulliTechnical Support: Provide first-level support on reporting delivery platforms based on both cloud and on-premises infrastructure; /liliTroubleshooting: Assist in diagnosing and resolving technical issues, with autonomy and a strong sense of responsibility; /liliMonitoring: Perform system performance checks and proactively address issues; /liliDocumentation:



Creating and maintaining documentation on common issues and solutions; /liliCollaborate with architects, software developers, and project stakeholders to ensure that the installation of new product releases and the introduction of new features occur smoothly and securely. /li /ul h3Requirements /h3 ulliBachelor’s degree in computer engineering or computer Science; /liliPrevious experience as an Application Maintenance (+2 years); /liliOn-call availability; /liliLearning Ability: Strong desire to learn and improve technical skills; /liliCommunication: Good written and oral communication skills. /li /ul h3Skills /h3 ulliManagement Support Tools; /liliServiceNow: Experience with ticketing, incident handling, change management, and service requests. Be able to classify and manage SLAs. Track escalations and follow-ups /liliCloud (Microsoft Azure); /li /ul h3Knowledge Of Key Microsoft Azure Services /h3 ulliAzure VMs, Azure Storage, Networking (basic understanging, resource monitoring); /liliAzure Data Factory (pipeline monitoring, failure analysis); /liliDatabricks (basic understanding, job restarts); /liliAzure Synapse (basic SQL access for guided data extraction); /liliSQL Server (basic SQL access for guided data extraction); /liliAzure Analysis Services, Customer Insights (basic usage, troubleshooting, access setup). /liliAzure Portal: Confident navigation, resource management, alerts, and logs. /liliMonitoring Alerting.



/li /ul h3Datadog /h3 ulliView dashboards and logs; /liliAnalyze alerts; /liliUnderstand performance metrics. /li /ul h3Grafana /h3 ulliRead dashboards; /liliFamiliarity with metrics and alerting; /liliNo dashboard development, but capable of troubleshooting; /liliCI/CD. /li /ul h3Jenkins /h3 ulliReading pipeline jobs, manual execution, re-run, log analysis. /liliBasic handling of variables/env/parameters. /liliAble to interpret errors and escalation relevant issues to developers. /liliReporting. /li /ul h3Power BI /h3 ulliModify permissions when needed; /liliManage on-demand dataset refreshes. /li /ul h3We Offer /h3 pCare about Work Flexibility /p ulliFull remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende; Real work-life balance; /liliFlexible

working hours
so no time tracking, no badge: we trust people to manage their time and focus on outcomes; /liliAgile Nomads

Experience:
opportunity to work for 2 weeks abroad. /li /ul pCare about Growth Development /p ulliTraining budget: €1.000 per year and 12 hours per month fully dedicated to your learning and growth; /liliStructured career path with clear expectations and salary for each level; /liliOpportunity to attend international conferences, with additional support for travel and accommodation; /liliOnboarding support during your first week; /liliDedicated coaching throughout your growth. /liliCare about Well-being /liliStimulating environment focused on both professional and personal growth; /liliPsychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, mental health webinars with Unobravo. /li /ul pCare About Benefits Financial Support /p ulliMeal vouc

📌 Azure Data Platform Support (Roma)
🏢 AGILE LAB
📍 Roma