Luogo di lavoro: Roma We are looking for Italian-speaking Customer Service Agents to join an international team in Athens, supporting customers of a leading telecommunications provider. You will handle inquiries mainly by phone, with some email support, resolve technical and account issues, and recommend relevant products and services to give every customer a positive experience.
Key Responsibilities
* Handle inbound customer inquiries by phone and, where required, email
* Provide technical assistance with internet, television, mobile connectivity and account access
* Assist customers with billing, payments, subscriptions, orders and account-related questions
* Troubleshoot issues and provide clear, effective solutions
* Support sales activities, including cross-selling, upselling and contract renewals
* Handle customer retention requests and identify suitable solutions
* Maintain accurate customer records and document all interactions
* Meet individual and team targets, including customer satisfaction and resolution rates
* Work with colleagues to keep service quality high Requirements
* Native or fluent Italian (minimum C1)
* English at B2 level or higher
* Previous experience in customer service, technical support or sales is an advantage
* Some specialised teams require at least 6 months of sales experience
* Strong verbal communication and active listening skills
* Good computer skills and familiarity with mobile devices
* Customer-oriented mindset and effective problem-solving skills
* Able to work rotating shifts and occasional weekends
* Willing to work on-site in Athens, Greece
What We Offer
* Competitive salary package
* Initial training to prepare you for the role
* Performance-based premio opportunities, where applicable
* Development in customer service, technical support and sales
* A multicultural, international working environment
* Professional development and contract extension opportunities #J-18808-Ljbffr
📌 Italian-speaking customer service agent- relocation to greece (Roma)
🏢 Bachecalavoro
📍 Roma
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