About Us

We are a leading tour operator in Florence known for delivering exceptional, high-quality travel experiences. Our team is passionate about culture, hospitality, and helping clients create unforgettable memories in Italy. We are seeking a highly motivated, customer-focused Front Desk / Tour Coordinator to join our dynamic team.

Role Overview

As a Front Desk / Tour Coordinator, you will be the face and voice of our operations. You will manage daily guest check-ins, assist travelers with bookings and inquiries, coordinate tour logistics, and work collaboratively with our team to ensure seamless operations in a fast-paced environment.

Key Responsibilities

- Welcome guests at the front desk with warmth and professionalism.
- Manage customer inquiries, tour check-ins, and booking logistics efficiently.
- Use travel booking software to process reservations, cancellations, and schedule adjustments.
- Provide clear information about our tour offerings, itineraries, and local Florence recommendations.
- Resolve customer inquiries and unexpected logistical challenges quickly with a proactive problem-solving mindset.
- Collaborate closely with colleagues and tour guides to support daily operations.

Requirements & Qualifications

- Education: Secondary school (High school) or equivalent (Required).
- Experience:



Minimum 1 year of experience as a Front Desk Agent / Receptionist or similar customer service role in tourism (Required).
- Language Skills:
- English – Advanced / Fluent (Required).
- Italian – Professional proficiency (recommended).
- Additional languages ​​are a major plus.
- Technical Skills: Proficiency in travel booking software, reservation platforms, and basic office applications like rezdy, bokun, ventrata
- Soft Skills: Exceptional communication skills, outstanding attention to detail, strong organizational abilities, and a collaborative team-player attitude.

What We Offer

- Contract: Full-time.
- Compensation: Competitive salary commensurate with experience.
- Professional growth & development support
- Environment: A collaborative, dynamic work culture in the heart of beautiful Florence, with genuine opportunities to grow within a thriving company.

How to Apply

If you are passionate about hospitality and ready to build a rewarding career creating incredible travel memories, we would love to hear from you! Please submit your updated CV in [email protected]

Job Type: Full-time

Pay: €1,300.00 - €1,450.00 per month

Work Location: In person

📌 Front Desk / Tour Coordinator staff (Firenze)
🏢 Italy Pass SRLS
📍 Firenze