pbLuogo di lavoro: /b Reggio Calabria /ppbLocation: /b Lisbon, Portugalbr/bWork Model: /b Remote, Portugal-basedbr/bEmployment Type: /b Full-timebr/bLanguage Requirement: /b Italian and English /ph3About The Role /h3pWe are hiring an bItalian-speaking Technical Customer Support Specialist /b for a tech customer service project based in bPortugal /b. /ppIn this role, you will provide customer support in bItalian and English /b, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences. /ppThis is a bremote position /b, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates. /ph3Responsibilities /h3ulliProvide technical customer service and support /liliIdentify, troubleshoot, and resolve customer issues efficiently /liliHandle customer inquiries and complaints with professionalism, empathy,



and patience /liliClearly explain technical solutions to customers /li liTrack customer issues and ensure accurate documentation /li liFollow up on cases until resolution /li liMaintain a positive customer experience and build customer loyalty /li /ulh3Requirements /h3ulliFluent in bItalian and English /b /li liTech-savvy and comfortable handling technical inquiriesbr/Strong communication skills /li liGood problem-solving ability and quick thinking /li liDetail-oriented and able to track issues properly /li liEmpathetic, patient, and customer-focused /li liAble to stay calm and focused in high-pressure situations /li liPrevious customer service experience is preferred /li liPrevious sales experience is a plus, but not mandatory /li liOnly candidates fluent in both bItalian and English /b and currently based in Portugal or EU passport holdersopen to relocation will be considered. /li /ulh3Benefits /h3ulliCompetitive Salary /li liRemote work model, based in Portugal /li liRelocation support provided /li /ul #J-18808-Ljbffr

📌 Customer support in italiano (Italia)
🏢 Bachecalavoro
📍 Italia