p__ /p h3The role of a Customer Success Manager at Canonical /h3 pCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. /p pWe are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications. /p pThis role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions. /p h3Location: /h3 pThis role will be based remotely worldwide. /p h3What your day will look like /h3 ulliA strong focus on supporting customers by finding solutions to ticket requests. /liliDrive campaigns targeting multiple customers through digital touch-points and activities.



/liliIdentify high potential as well as high risk customers from newly onboarded users or customers /liliOnboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. /liliCollaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. /liliEngage with your portfolio of customers to ensure risk identification /liliCollect feedback from customers and format them for review by the product team /li /ul h3What we are looking for in you /h3 ulliCustomer-facing experience /liliAn empathetic individual with a natural drive to help others /liliPassion for technology, infrastructure and Ubuntu in particular is a must /liliExcellent presentation skills /liliStrong organisational skills, ability to structure and constantly update documentation /liliA team player capable of interacting with all departments internally /li /ul h3Additional skills that you might also bring /h3 ulliWe at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us! /li /ul h3What we offer you /h3 ulliWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay,



we offer a performance-driven annual premio. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. /liliDistributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004! /liliPersonal learning and development budget of USD 2,000 per year /liliAnnual compensation review /liliRecognition rewards /liliAnnual holiday leave /liliMaternity and paternity leave /liliEmployee Assistance Programme /liliOpportunity to travel to new locations to meet colleagues from your team and others /liliPriority Pass for travel and travel upgrades for long haul company events /li /ul h3About Canonical /h3 pCanonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. /p pCanonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. /p h3Canonical is an equal opportunity employer /h3 pWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. /p #J-18808-Ljbffr

📌 Junior Customer Success Manager (Sales) (Italia)
🏢 Joinrs
📍 Italia