This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

What will you do We are looking for an energetic and customer-focused Sales Assistant / Customer Engagement Manager to support our sales activities while building strong, lasting relationships with customers. This hybrid role combines sales support, customer engagement, and account management responsibilities to ensure an exceptional customer experience and drive business growth.

The ideal candidate is highly organized, proactive, and passionate about delivering value to customers at every stage of their journey.

How will you do it Support the sales team with daily administrative and operational activities

Prepare quotations, sales reports, presentations, and customer documentation

Maintain and update CRM systems, ensuring accurate customer and sales data

Coordinate order processing and track customer requests

Collaborate with internal departments to ensure timely delivery and customer satisfaction

Monitor sales performance metrics and prepare regular reports

Build and maintain strong relationships with Key customers

Serve as the primary point of contact for Key customer questions, requests, and issue resolution

Attend to networking events with customers

Promote a customer-centric culture across the organization.

What we look for Required: 2+ years of experience in sales support, customer success, customer engagement, account management, or a related role

Strong communication and interpersonal skills

Ability to build trust and manage customer relationships effectively

Excellent organizational and multitasking abilities

Proficiency in Microsoft Office and CRM platforms (Salesforce)

Strong problem-solving skills and customer-centric mindset.





Preferred Skills Experience with customer engagement or customer success programs

Knowledge of sales processes and pipeline management

Analytical skills with the ability to interpret customer feedback and engagement metrics

Experience working in a fast-paced, customer-focused environment.

Our benefits We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.

We offer: The initial basic salary for this position is in the range of €36.300 – €50.000 per year. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include variable components and additional company benefits, which will be discussed during the selection process.

We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.

Flexible working hours

Agile working

Meal vouchers of €10

Company welfare package

Career growth and professional development opportunities.

Collaborative and supportive work environment.

Opportunity to make a direct impact on customer satisfaction and business success.

Who we are: Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‐driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.

📌 Sales Assistant / Customer Engagement Specialist (Cinisello Balsamo)
🏢 Johnson Controls
📍 Cinisello Balsamo