pDo you want to be part of a steadily growing family-owned business, running more than 30 hotels residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition. We are looking forward to getting to know you and soon welcome you as part of our team in Arbatax as : /p h3Resort Experience Director-Arbatax Park Resort Spa /h3 pWe are seeking an experienced and visionary Resort Experience Director to redefine and elevate the guest experience across our resort. This role is ideal for a hospitality professional with a background in internationally recognized luxury brands. /p pThis is not a traditional quality control role. We are looking for a leader who can create a unique resort identity and guest experience, shaping the atmosphere, energy, and emotional connection guests feel throughout their stay. /p pThe successful candidate will be responsible for building and implementing a comprehensive guest experience strategy across the entire property, creating a distinctive sense of place that sets Arbatax apart from other Mediterranean resorts. Beyond ensuring exceptional quality standards across accommodation, public spaces, and service delivery, the Resort Experience Director will design memorable guest journeys, develop innovative experiences, and foster an environment that inspires both guests and employees. /p pWe are seeking someone with a strong eye for detail, creativity, and a deep understanding of luxury hospitality, capable of transforming every touchpoint into an authentic and engaging experience while continuously raising the resort's standards and positioning. /p h3Key Responsibilities /h3 ul liDevelop and implement the resort's overall guest experience vision and strategy.



/li liCreate and nurture a unique atmosphere and sense of place throughout the resort. /li liDesign memorable guest journeys and signature experiences from arrival to departure. /li liIntroduce innovative concepts, rituals, and experiential touchpoints that differentiate the resort. /li liConduct regular quality inspections of guest rooms, public areas, restaurants, bars, recreational facilities, and guest experiences. /li liElevate service standards across all operational departments. /li liMonitor guest satisfaction scores, online reviews, and feedback, identifying opportunities for continuous improvement. /li liCollaborate closely with Front Office, Housekeeping, Food Beverage, Engineering, Entertainment, and other operational departments. /li liEnsure consistency in the resort's ambiance, storytelling, and guest interactions. /li liCoach and mentor department heads and operational teams to deliver exceptional and personalized service. /li liIdentify service gaps and develop action plans to improve performance. /li liBenchmark the resort against leading international luxury destinations and hospitality trends. /li liDrive a culture of hospitality excellence focused on creating unforgettable memories for guests. /li /ul h3Candidate Profile /h3 ul liMinimum 8 years of experience in luxury hospitality. /li liPrevious experience in a senior operational, guest experience, rooms division, quality, or resort management role. /li liExperience with internationally recognized luxury brands. /li liInternational exposure in high-end resort destinations such as Dubai,



Maldives, Seychelles, Mauritius, French Polynesia, Bali, or other luxury resort markets. /li liProven ability to create, implement, and elevate guest experience concepts. /li liStrong understanding of luxury service culture and emotional guest engagement. /li liExcellent leadership, communication, and stakeholder management skills. /li liStrong analytical mindset combined with creativity and innovation. /li liFluent English is required; additional languages are considered an asset. /li /ul h3Preferred Qualifications /h3 ul liExperience in luxury resort openings or repositioning projects. /li liExperience developing guest experience programs, luxury service standards, and quality frameworks. /li liStrong understanding of Forbes Travel Guide, Leading Hotels of the World, or equivalent luxury hospitality standards. /li liDemonstrated success in creating unique resort atmospheres and guest-centric concepts that drive satisfaction, loyalty, and reputation. /li /ul h3Benefits /h3 ul liAll-inclusive onboarding for a perfect start at work /li liAccomodation /li liIndividual development planning and support through internal and external training and development opportunities /li liOpportunities to help shape the future in a dynamic and open working environment /li liTeam Member Rate and Family Friends Special Rates with additional discounts on FB and spa services /li liFurther benefits can be found here: /li liRAL: 65-80K The actual compensation will be determined based on your qualifications, professional experience, and expertise /li /ul pIf you have any questions, please do not hesitate to contact us by e-mail. /p pWe are looking forward to receiving your application! /p pContacts: Massimo Martina; General Manager Arbatax Park Resort Spa; Federica Fluca HR Manager. /p #J-18808-Ljbffr

📌 Resort Experience Director (Italia)
🏢 Falkensteiner Hotels & Residences
📍 Italia