ulliWe rely on your expertise to support and continuously improve IT service management processes across GETEC our the digital workplace environment.
/liliYou coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.
/liliMonitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.
/liliYou support incident, problem, change, request, and major incident management processes to ensure stable service delivery.
/liliFacilitating service review meetings and operational governance forums belongs to your area of responsibility.
/liliYou assist in root cause analysis and contribute to the development of continual service improvement initiatives.
/liliMaintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands.
/liliYou support supplier and vendor performance management activities and ensure transparency regarding service quality.
/liliEnsuring compliance with security, risk, audit, and governance requirements is part of your role.
/liliYou contribute to service transition, operational readiness, and change implementation activities.
/liliIdentifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work.
/liliYou support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle.
/li /ul h3YOU AS A PERSON AND WHAT YOU BRING /h3 ulliCompleted Bachelor's degree in Information Technology, Computer Science,



Business Information Systems, Engineering, or a related field /liliRelevant certification such as ITIL Foundation is desirable /lili3 to 5 years of experience in IT service management within medium to large enterprise environments /liliExperience working in IT operations, service management, or service governance functions /liliStrong understanding of IT service management principles and operational processes /liliExperience with service reporting, KPI management, and operational analytics /liliFamiliarity with ITSM platforms such as ServiceNow and related service management tools /liliGood knowledge of reporting and analytics solutions such as Power BI /liliExperience working with suppliers, support teams, and operational stakeholders /liliStrong organizational, coordination, and communication skills /liliAbility to manage multiple priorities and stakeholders simultaneously /liliAnalytical mindset combined with strong problem-solving capabilities and attention to detail /liliStandardization-oriented approach /li /ul h3WHAT WE OFFER /h3 ulliA stimulating environment where employees have the opportunity to achieve their career aspirations and develop their professional technical skills through training programs, cutting-edge projects, and hands-on experience.
/liliThe opportunity to join a fast-growing company in the energy sector, playing a leading role in energy efficiency, sustainability, and technological innovation.
/liliA dynamic and constantly evolving workplace that values its people, their health, and their well-being, supported by comprehensive welfare and wellbeing initiatives.
/li /ul #J-*****-Ljbffr

📌 Service Management Specialist (F/M/D) (Piacenza)
🏢 GETEC Group
📍 Piacenza