Carry Italian venues from onboarding to long-term champion.
Native
Italian + hospitality background. You will turn new accounts into long-term champions. The team is part teacher, part troubleshooter, part operations consultant.
Responsibilities: Onboard new venues from kickoff to first month-end close. Run quarterly business reviews and proactive health-checks. Drive expansion and reduce churn through proven playbooks. Feed product with structured insight from the field.
Requirements: 3+ years in customer success, account management or hospitality operations. Calm under pressure — you have closed at least one shift in your life. Strong written and verbal communication in English and one local language.
📌 Customer success — italy (Milano)
🏢 Waiterr
📍 Milano
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