In this role you support service orders, billing, and operational processes to ensure a smooth customer experience. You will work with Sales, Service Delivery, Field Service, Finance, and Support to keep orders accurate and invoices timely, resolving issues across functions. The position suits someone who thrives in a dynamic setting, manages multiple priorities, and drives operational excellence.

You'll contribute to customer satisfaction and business performance while acting as a key liaison for administrative topics.

Manage service orders through system processing and execution

Ensure timely and accurate customer billing for contract and non-contract services

Investigate and resolve billing issues with internal stakeholders and customers

Support invoicing dispute resolution with Accounts Receivable, Sales, Finance and Operations

Maintain accuracy and integrity of customer and contract data in systems

Work across CRM, ERP and service management platforms to execute activities and maintain data quality

Collaborate with Service Sales, Field Service,



Service Delivery, Finance and Support teams to resolve process and system-related issues

Support forecasting and reporting activities

Contribute to continuous improvement initiatives to increase efficiency and customer satisfaction

Act as primary point of contact between customers and internal teams for administrative topics

Previous experience in Business Operations, Customer Operations, Order Management, Service Administration, Billing, or a similar role

Education level comparable to a bachelor's degree or high school diploma in Administration

Proficiency with Microsoft Office (Excel, Outlook, Word, Teams)

Fluency in English and Italian

Strong organizational and time management skills

Attention to detail and accuracy

Problem-solving and analytical abilities

ServiceMax

Oracle

Billing or service management systems

Business Operations Specialist varese, lombardia, it

📌 Business Operations Specialist (Varese)
🏢 Ge Healthcare
📍 Varese