Company Description MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries .

We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues .

You'll be the escalation point when others can't fix it — helping reduce downtime and deliver first-time-right repairs .

What You'll Do Support dealerships and repairers on-site and remotely

Diagnose and resolve complex electrical, electronic, and drivability faults

Use OEM tools (e.g. wiTECH, DiagBOX) for diagnostics, flashing, and parameterization

Identify root causes using wiring diagrams and technical documentation

Support both individual cases and wider technical issues across fleets

Create clear technical reports and case updates

Coach technicians and provide hands‐on guidance

Feed recurring issues into continuous improvement

Qualifications What you bring: Strong experience in automotive diagnostics / technical support / workshop or field service

Proven ability to fix complex electrical/electronic faults

Hands‐on use of OEM diagnostic tools





Confidence reading wiring diagrams and technical documentation

Experience working with workshops, engineering, or technical teams

Ability to support and guide technicians

Preferred: experience in field‐based or multi‐site support, multi‐brand exposure with an OEM/importer technical support background

Technical knowledge Modern vehicle systems: powertrain, ADAS, body electronics

Networks: CAN / LIN / FlexRay

Diagnostic methods: root cause analysis, guided diagnostics, flashing

Language Working proficiency in English required (written and spoken)

Additional European languages are a plus

Additional Information MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

📌 Automotive Technical Delegate / Flying Doctor (Firenze)
🏢 Msx International
📍 Firenze