Duties And Responsibilities Include

- Managing room service operations and staff, including scheduling shifts and assigning duties

- Training staff to provide excellent customer service and uphold the standards of the hotel

- Developing and implementing room service menus

- Ensuring prompt delivery of orders to guest rooms

- Monitoring guest feedback and resolving complaints in a timely and professional manner

- Maintaining inventory and ordering room service supplies as needed

- Collaborating with the kitchen staff to ensure meal preparation aligns with delivery times

- Ensuring compliance with food safety and sanitation regulations

- Reviewing and processing billing for room service orders

- Promoting additional services and facilities of the hotel to guests

- Oversee all room service operations,



ensuring all standards and hotel protocols are adhered to.

- Manage the room service team, providing training and performance feedback as necessary.

- Collaborate with the kitchen staff to ensure timely delivery of orders and maintain high food quality standards.

- Manage inventory and supplies and ensure adequate stock levels.

- Handle guest complaints and queries promptly and professionally.

- Coordinate with housekeeping and maintenance departments as necessary.

- Ensure compliance with health and safety regulations.

- Monitor room service budget and implement cost-saving measures as necessary.

- Knowledge in Micros.

📌 Room Service Manager (Venezia)
🏢 San Clemente Palace Kempinski Venice
📍 Venezia