Overview

In this onsite role, you support HPC operations at customer sites, helping ensure availability, stability, and performance of HPC environments. You’ll collaborate with HPE hardware teams, customer sysadmins, and vendor partners to diagnose and resolve incidents. You drive SLA achievement through expert troubleshooting and cross-functional coordination, with emphasis on Linux administration and HPC core technologies. This position offers growth in a dynamic, customer-focused setting where you shape the reliability of complex HPC solutions.

Retribuzione / Benefits

- competitive salary and extensive social benefits
- diverse and dynamic work environment
- work-life balance and career development
- inclusive culture and flexibility

Responsabilità

- Qualify, analyze, troubleshoot and resolve incidents with autonomy and expertise
- Increase autonomy and expertise of the HPE hardware team in repairs and maintenance
- Collaborate with HPE level 3 support and engineering to diagnose complex issues and implement resolutions
- Interact with third-party vendors (Red Hat, AMD, Intel, Nvidia, …)




- Collaborate with the Customer sysadmin and support teams
- Manage the customer relationship, including verbal and written communication

Requisiti fondamentali

- Expert level Linux system administration
- Understanding of architectural dependencies in the customer's IT environment
- Strong knowledge of HPC systems and components
- Experience with parallel filesystems (Lustre, GPFS, …)
- Knowledge of high-speed networks (Infiniband, OmniPath, Slingshot)
- DevOps experience (Ansible, Git, Puppet, Bash or Python)
- Experience with parallel computing and development software stacks
- Experience with monitoring and data tools (Prometheus, Grafana)
- Familiarity with Docker containers and Kubernetes
- Ability to communicate in Italian and English

- Analytical mindset
- Strong collaboration and teamwork
- Commitment to delivering according to SLA
- Linux system expertise with distribution management (Red Hat, …)
- HA clusters
- HPC systems and components

📌 HPC Service Delivery Consultant (Milano)
🏢 Hewlett Packard Enterprise
📍 Milano