ph3Service Contract Manager /h3 pbLocation: /b Saronno / Milan / Italy /p pbReporting to /b: Service Manager Italy /p pbTravel: /b Regular travel within Italy and occasional international travel /p h3About the Role /h3 pVanderlande is looking for a highly motivated Service Contract Manager to act as the primary customer and business partner for assigned service contracts. /p pThis role goes beyond traditional contract administration. We are looking for a business-oriented professional capable of building strong customer relationships, ensuring contractual performance, managing financial results, identifying business opportunities, and driving continuous improvement initiatives. /p pThe Service Contract Manager acts as the primary owner of the customer relationship and the contractual performance of assigned service agreements. /p pWorking closely with the Service Operations Team Leader and the operational teams, this role ensures that customer expectations, contractual commitments, business objectives, and service outcomes remain aligned. /p pBeyond contract performance, the role plays a key part in developing long-term customer partnerships. By working closely with Vanderlande commercial, business development, and service sales teams, the Service Contract Manager identifies customer needs, promotes continuous improvement initiatives, supports investment discussions, and contributes to the sustainable growth of Vanderlande’s service business. /p pThe successful candidate will combine commercial awareness, financial understanding, customer focus, and leadership skills to support the growth and long‑term success of Vanderlande's Service business. /p h3Ideal Candidate Profile /h3 pWe are looking for a future service leader who can successfully balance customer satisfaction, contractual performance, financial results,



and business growth. /p pThe ideal candidate understands that long-term service success comes from building trusted customer relationships, managing business risks, and continuously creating value for both the customer and Vanderlande. /p h3Preferred Backgrounds /h3 ul liService Contract Management /li liService Management /li liService Sales /li liCustomer Success Management (Industrial / B2B environments) /li liIndustrial Business Development /li liIndustrial Automation, Intralogistics, Material Handling or Capital Equipment Industries /li liOperations Management /li liMaintenance Management /li liTechnical Account Management /li liAftermarket Services /li /ul pExperience in customer development, service sales, contract renewals, aftermarket services or account growth activities would be considered a strong advantage. /p pExperience in automated material handling systems, intralogistics or industrial automation is considered an advantage, but is not a prerequisite for success in this role. /p h3What Success Looks Like /h3 pA successful Service Contract Manager in Vanderlande Italy: /p ul liBuilds trusted relationships with customers. /li liProtects and grows service contracts. /li liIdentifies business opportunities and improvement initiatives. /li liCreates long-term value for both the customer and Vanderlande.



/li /ul h3Main Responsibilities /h3 h3Customer Relationship Management /h3 ul liAct as the primary customer, contractual and business point of contact for assigned customers. /li liBuild and maintain strong customer relationships at both operational and management levels. /li liManage stakeholders at different organizational levels within both the customer organization and Vanderlande, ensuring alignment on priorities, performance and business objectives. /li liLead customer review meetings and performance discussions. /li liPrepare and present regular operational, contractual and financial performance reports to customers and internal stakeholders. /li liManage customer escalations, contractual issues and special customer requests, coordinating internal stakeholders as required. /li liEnsure alignment between customer expectations and contractual deliverables. /li /ul h3Contract Management /h3 ul liOwn the performance of assigned service contracts and the contractual scope of services to be delivered, ensuring compliance with agreed service levels, contractual commitments and customer expectations. /li liEnsure maintenance activities included within assigned service contracts are effectively planned and coordinated with the Service Operations Team Leader and operational teams, in accordance with contractual commitments, operational windows and SLA requirements. /li liMonitor the progress of contractual activities, customer requests, and agreed action plans, ensuring timely follow‑up and closure. /li liMonitor compliance with contractual obligations, SLAs, and performance targets. /liliCoordinate contract renewals, amendments, and scope changes. /li liSupport the development of a qualified network of suppliers, subcontractors and service partners for assigned contracts, contributing to s

📌 Responsable de service support et Maintenance (Italia)
🏢 Vanderlande Industries
📍 Italia