We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.

Key responsibilities:

- Manage client contracts, governance, obligations, risks, quality, and profitability.
- Design and optimise request-to-cash processes.
- Lead client engagement and coordinate cross-functional, geographically distributed teams.
- Support solution design, service creation, commercial proposals, and contract growth.
- Drive continuous improvement and operational efficiency.

Requirements:

- Minimum 5 years of client-facing experience in the telecom or IT industry.
- Strong client relationship, negotiation, leadership, and stakeholder management skills.
- Experience in contract management, process optimisation, financial management, and matrix teams.
- Degree in Business, Science, or a relevant discipline.
- ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous.

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📌 Contract Manager (Milano)
🏢 BULLIT MANAGEMENT SERVICES
📍 Milano