We are looking for an experienced Customer Contract Manager to manage the end-to-end client contract lifecycle, including request-to-cash activities, service setup, governance, commercial management, process optimisation, and organic growth.

Key responsibilities
• Manage client contracts, governance, obligations, risks, quality, and profitability.
• Design and optimise request-to-cash processes.
• Lead client engagement and coordinate cross-functional, geographically distributed teams.
• Support solution design, service creation, commercial proposals, and contract growth.
• Drive continuous improvement and operational efficiency.

Requirements:
• Minimum 5 years of client-facing experience in the telecom or IT industry.
• Strong client relationship, negotiation, leadership, and stakeholder management skills.
• Experience in contract management, process optimisation, financial management, and matrix teams.
• Degree in Business, Science, or a relevant discipline.
• ITIL certification preferred; PMP, PRINCE2, Six Sigma, or similar certifications are advantageous. •

📌 Contract Manager (Milano)
🏢 BULLIT MANAGEMENT SERVICES
📍 Milano