h3About this Job /h3 pbType of job: /b Full-time /p pbRole: Service Designer (5+ years) /b /p pbExperience level: /b 5+ years /p pbIndustry /b: Mobility, Automotive, Banking, Utilities, Public Administration /p pbCompany Size /b: 40
- 60 people /p pbSalary range /b: € 35.000
- € 50.000 /p pbJob location /b: Rome (chances to work hybrid) /p pbLanguage /b: Italian (fluent) and English (good, written and spoken) /p h3Company overview /h3 pHere at moveax, we have the ambition to be regarded as the best possible partner for any business that seeks help in facing the daily challenges of the tech world. We are proud to be the right people to interact with in the field of digital and cybersecurity. Over the years we have also gained great experience in the world of blockchain (digital assets, DLT) and artificial intelligence. We treat every project for our customers with the same care we have for our own projects and we constantly try to improve our processes to achieve the best possible results. The main market segments we work in are: mobility and transportation, banking and finance, public administration and defence. /p h3Job description /h3 pThis job position is aimed at Service Designers with at least 5 years of experience. At our company, a Service Designer looks at the whole service, not only at its digital touchpoints: the people who use it, the people who deliver it, the processes, systems and rules behind it. You will help our clients understand how their services work today and design how they should work tomorrow, from strategy and research up to the definition of what our Product Designers and engineers will build. /We work on projects in mobility, banking and public administration, where a service that is fragmented or not accessible has a real cost for real people.



/p pWe expect you to make your design decisions explicit and traceable, so that clients, delivery managers, designers and developers can understand and challenge them. A very important skill for us is the ability to bring different stakeholders around the same table and help them reach shared decisions grounded in evidence. /p pAs a senior member of the team, you will also mentor other designers, help us evolve our design practice and constantly aim to improve both yourself and your team. /p h3Discovery /h3 pYou will plan and run discovery activities for complex services: stakeholder and user interviews, contextual inquiry and shadowing, desk research, analysis of existing data, processes and organisational structures. You will turn findings into clear insights and problem statements that guide the decisions of the whole team. /p h3Service Mapping Design /h3 pYou will map current and future state services through journey maps, service blueprints, ecosystem and stakeholder maps, adapting each artifact to its audience. You will design service concepts and operating models that connect front-stage experiences with back-stage processes, people and systems, and define the requirements that Product Designers and engineers will turn into digital products. /p h3Facilitation Co-design /h3 pYou will plan and lead workshops, co-design sessions and alignment meetings with clients, users and internal teams,



helping very different groups agree on priorities and roadmaps. p h3Prototyping Validation /h3 pYou will prototype and test services before they are built, using the most suitable tools for each case: service walkthroughs, role-playing, low-fidelity prototypes, pilots. You will work side by side with Product Designers and engineers during delivery, making sure the final service matches the intended experience. /p h3Designing with and for AI /h3 pWe use AI tools to speed up our workflow (research synthesis, exploration of alternatives, mapping, rapid prototyping) and we design AI-powered services for our clients and for our Innovation business unit. We expect you to use these tools with judgement, and to be curious about the specific challenges of introducing AI into services: trust, transparency, human oversight and the impact on the people who deliver the service.
If your best work is under NDA, feel free to anonymize it or describe it in words. They will also ask you to briefly discuss your background, your previous experience and your expectations. At this stage, feel free to ask any question about our company and the job position /You will have a call with one of our designers and walk them through one or two projects of your choice, and we will go deep into the craft behind them. /p pExpect detailed, hands‑on questions: how you framed the problem and ran discovery, which research methods you chose and why, how you mapped the service and its back‑stage, how you facilitated workshops and handled conflicting stakeholders, how your work was turned into products and processes, and what you would do differently today. This is where we assess your design skills, so pick projects you know inside out and where your own contribution is clear. /p pA furth

📌 Service Designer Intern (Italia)
🏢 Moveax
📍 Italia