h3About The Company /h3 pAt Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let’s go /p h3About The Role /h3 h3What Will You Do? /h3 pYour mission will be simple: make sure our go-to-market machine runs smoothly. You will work at the intersection of Sales, Customer Success, Revenue Operations, and Leadership, helping teams stay aligned, ensuring information flows effectively, and supporting the operational backbone of a fast-growing company. /p ul liOwn and improve our GTM processes: As Smartness grows, processes naturally become more complex. You will be responsible for helping our commercial organization operate efficiently by continuously reviewing and improving workflows across Sales and Customer Success. You'll identify bottlenecks, spot communication gaps, and help create scalable ways of working that allow teams to move faster while staying aligned. You'll also ensure that process changes are properly documented, communicated, and adopted across the business. /li liDrive cross-functional alignment: One of the biggest challenges in a growing organization is ensuring that information reaches the right people at the right time. You will act as a bridge between teams, helping coordinate initiatives, align stakeholders, and ensure everyone is working from the same playbook. Whether it's a process change, a strategic initiative, or an operational update, you'll help make sure communication is clear, consistent, and actionable.



/li liBecome the operational backbone of our CRM ecosystem: CRM sits at the heart of many of our commercial processes, and you'll play a key role in making sure it remains accurate, reliable, and useful. You'll help maintain data quality, monitor workflows, support process adoption, and collaborate with stakeholders to improve how teams use our systems. You'll also develop a strong understanding of our broader GTM tech stack and how different tools interact to support the business. /li liBring structure to complexity: Not every project comes with a predefined roadmap. You'll help bring clarity and organization to ambiguous situations by coordinating activities, tracking progress, following up on commitments, and ensuring nothing important gets lost along the way. You will help transform ideas into repeatable processes and create visibility across ongoing initiatives. /li liEnable operational excellence across the business: Your impact won't be limited to individual projects. You'll contribute to building a more efficient organization by improving internal communication, supporting operational initiatives, analyzing workflows, and identifying opportunities to make teams more effective. Success in this role means helping people spend less time dealing with operational friction and more time creating value for customers. /li /ul h3What Are We Looking For? /h3 ul liA strong cross-functional collaborator:



You know how to work with different stakeholders, navigate competing priorities, and build alignment across teams. You are an excellent communicator who understands that operational excellence often depends on ensuring the right information reaches the right people at the right time. /li liCRM and systems proficiency: You have previous experience working with CRM platforms, ideally Salesforce or Hubspot, and understand their importance in supporting commercial teams. You are comfortable working with data, maintaining system accuracy, and understanding how different tools and integrations support business operations. /li liA process-oriented problem solver: You enjoy creating order where there is complexity. You naturally identify inefficiencies, communication gaps, and opportunities for improvement, and you take ownership of finding practical solutions. You are highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously. /li liSomeone who is both strategic and hands-on: You enjoy thinking about how processes should work, but you're equally comfortable executing them. Whether it's reviewing CRM data, documenting workflows, coordinating projects, or following up on action items, you're happy to roll up your sleeves and get involved in the details. /li liExperience in Operations, Enablement, or similar functions: You have at least 2 years of experience in roles such as Revenue Operations, Sales Operations, Business Operations, GTM Operations, Sales Enablement, Project Coordination, or similar positions where process improvement, stakeholder management, and operational execution played a central role. Experience in SaaS or high-growth technology companies is a strong pl

📌 Sales Operations (Italia)
🏢 Smartness
📍 Italia