The new joiner will support the Customer Service team of the Leather Hub of Scandicci managing post-sales activities in collaboration with maisons’ stores. S/he will map and improve all the processes being in a constant communication with the logistics and supply chain departments of the maisons for ensuring a high level of customer satisfaction. HOW WILL YOU MAKE AN IMPACT? Specifically, you will be in charge of the following activities:
* Managing customer requests through SAP Portal.
* Monitoring requests and resolving customer concerns promptly.
* Coordinating with internal teams (technicians, R&D;, logistics) to ensure timely responses.
* Managing documentation and reports related to after-sales activities.
* Managing spare parts flow: initial definition, master data creation and online catalogue maintenance.
* Supporting the development of tailored solutions based on customer needs.
* Review the internal processes applying the continuous improvement approach. HOW WILL YOU EXPERIENCE SUCCESS WITH US?
* Degree in Economics, Management Engineering, or related fields.




* Previous experience in buying/logistic/e-commerce management/planning activities.
* Fluency in English (B2+); knowledge of other languages will be considered a plus.
* Excellent communication and interpersonal skills.
* Problem-solving mindset and attention to detail.
* Strong organizational skills and ability to manage different tasks.
* Good knowledge of Microsoft Excel and ERP tools (SAP or similar). YOUR JOURNEY WITH US You will be involved in the following interviews process: 1) Interview with Talent Acquisition Team 2) Interview with Hiring Manager 3) Interview with Function Director and HR Manager

WHAT WE OFFER
* CCNL per gli addetti alle industrie manifatturiere delle pelli e succedanei
* Livello Impiegato
* Contratto a tempo indeterminato
* Tempo pieno
* Salary range: 30.000€
- 35.000€
* Learning & Development Opportunities
* Welfare Policy
* Ticket Restaurant
* Bonus (if applicable) #J-18808-Ljbffr

📌 Customer Service Coordinator (Firenze)
🏢 Richemont
📍 Firenze