As a Hardware and Application Immuno System Technical Support Specialist, you provide expert support for diagnostic hardware across Europe, handling complex troubleshooting and on-site or remote assistance. You become a subject-matter expert in immunoassays and instrumentation, driving timely service and high customer satisfaction. You will monitor support metrics, identify improvements, and collaborate with cross-functional teams to optimize service efficiency and parts usage. This role supports Beckman Coulter's mission to improve patient lives through diagnostics and offers a pathway for meaningful career growth.
* enhanced pension plan contributions
* Buoni pasto
* supplementary health insurance
* bonus / incentive pay (10% of base salary)
* remote based role
* competitive salary with comprehensive benefits
* Provide expert-level technical support for diagnostic hardware systems (instruments, devices, peripherals)
* Respond to customer inquiries with on-site or remote support when needed
* Maintain deep product knowledge of the diagnostic hardware line and common issues




* Monitor and analyze support metrics to identify trends and improvement opportunities
* Pro-active actions to improve service efficiency and cost of parts across Europe
* Associate's or Bachelor's degree in a related field
* Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices
* Strong understanding of installation, maintenance, troubleshooting, and repair of diagnostic hardware
* Excellent problem-solving xrdztoy skills to diagnose and resolve complex hardware issues
* Strong verbal and written communication skills in English and Italian
* Willingness to travel up to ~70% within Europe
* Remote-based role environment
* Customer-focused mindset
* Proactive problem-solving
* Hardware systems expertise in diagnostic instruments and peripherals
* Experience with installation, maintenance, troubleshooting, and repair of diagnostic equipment
* Immunoassay system knowledge is a plus

📌 Technical Support Europe (Conscenti)
🏢 Danaher
📍 Conscenti