Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy. /p /brpThe spa manager is in charge of all spa, movement and retail operations, front and back of house. Serving the needs of the business through a holistic approach by coordinating spa, movement and retail demands; responsible for maximising guest engagement through all treatments and fitness activities and through all sales at the boutique; team engagement, performance and training; local and global product knowledge. Product knowledge includes, but is not limited to, Aman Skincare, Aman Rosa Alpina signature treatments, and Aman Essentials. /p /brpThe spa manager is in charge of making sure the operations run as flawlessly as possible and instils a sense of responsibility in the team for owning the operations. /p /brpThe spa manager is financially savvy and understands his/her numbers and how to reach targets in the top and bottom lines. In charge of recruitment, training and addressing team member issues. /p /brpThe spa manager represents the resort management at all times in his/her actions, speech and demeanour. /p /brpbMain Responsibilities /b /p /brul /brliSupport Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit daily to uphold exceptional guest experiences and foster the Amansanti team spirit. /li /brliPromote and maintain Aman’s commitment to luxury service standards, ensuring a calm, private, and inclusive atmosphere for all guests and colleagues.



/li /brliContinuous development of spa menu to ensure the guest experience remains fresh and regionally relevant /li /brliFacilitate clear and transparent communication across departments to support consistency and team unity. /li /brliRespond to guest service interactions in a professional and timely manner, achieving positive resolutions. /li /brliCarry out daily operational duties as assigned to support the smooth functioning of the spa wellness on board the cruise. /li /brliEnsure strict adherence to health, hygiene, and safety protocols, maintaining a clean and secure environment for guests and staff alike. /li /brliProvide operational support to fellow Amansantis when needed to ensure service continuity. /li /brliParticipate in all required training courses and meetings, whether daily, monthly, or annually, to stay informed and aligned. /li /brliCollaborate effectively with other hotel departments to uphold Aman’s luxury service standards and foster cross-functional cooperation. /li /brliAbility to lead meetings and training sessions confidently. /li /brliCommitment to continuous personal and professional development, striving for excellence in every task. /li /br /ul /brpbFinancial Management Strategic Planning /b /p /brul /brliManage the Spa in the most efficient way, maximising Spa occupancy and/or revenue to surpass budgeted objectives /li /brliInvolve in the preparation of the annual spa budget.



/li /brliMonitor and reforecast financials as needed to ensure profitability and alignment with business goals. /li /brliDrive strategic planning initiatives to optimise revenue and achieve financial objectives. /li /brliCollaborate with Marketing and Group Operations Manager
- Fitness Wellness
- to implement and manage the spa and wellness business plan. /li /brliOversee inventory, stock reviews, and cost control to maintain operational efficiency and reduce wastage. /li /br /ul /brpbOperations Standards /b /p /brul /brliSupervise daily spa and wellness operations to ensure exceptional service delivery. /li /brliRegularly review and update spa treatments, SOPs, and service protocols to maintain the highest standards. /li /brliSupport the establishment and execution of all policies, goals, and procedures within the spa. /li /brliMonitor all equipment and facilities for safety, maintenance, and compliance with health and hygiene standards. /li /brliEnsure seamless operational flow through regular communication with spa and other department teams, particularly around VIPs, groups, and special events. /li /br /ul /brpbTeam Management Development /b /p /brul /brliBrings a positive, energetic, and inclusive demeanour to the team. /li /brliManage the recruitment, onboarding, training, and performance evaluations of spa personnel. /li /brliEncourage team growth by coaching and supporting individual development plans. /li /brliOversee employee relations, ensuring timely documentation and adherence to HR disciplinary procedures when necessary /li /br /ul /brpbGuest Experience Relations /b /p /brul /brliAct as the primary contact for guest concerns, ensuring all issues are handled professionally and efficient

📌 WELLNESS/SPA MANAGER (Italia)
🏢 Aman
📍 Italia