Date: Sep 14, 2026

Location:
Assago, IT, F520057 Company: Burger King Restaurants Italy

About The Company
Join QSRP: where the good growth happens Burger King is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,. So, are you ready to dive into a career that's as exciting as our menu? Click that "Apply Now" button faster than a fryer heats up About The Position Are you an IT support, operations or service delivery specialist ready to broaden your scope? This role offers the opportunity to move from resolving and escalating issues to progressively coordinating end-to-end service delivery across a national, multi-site restaurant environment. You will work closely with the Head of IT Italy, gain direct exposure to business-critical restaurant technology and build greater ownership of vendors, service performance and continuous improvement. Role purpose You will support the day-to-day technology operations of the Burger King and O'Tacos restaurant estate in Italy. Your focus will be to help ensure that restaurant and digital technology incidents are managed effectively, that the external service desk and technology partners deliver against expectations, and that the support chain remains clear, efficient and responsive. This is a hands-on individual contributor role in a lean IT organisation.



It is designed for someone who already has a solid foundation in IT support or service operations and is ready to take the next step towards broader service delivery ownership. You will be expected to connect the dots across technologies and suppliers, while receiving context and guidance from the Head of IT as your responsibilities grow. What you will do IT operations and service delivery
* Support daily IT operations across approximately 350 Burger King and O'Tacos restaurants in Italy.
* Coordinate the identification, prioritisation, escalation and resolution of restaurant technology incidents.
* Monitor service levels, incident volumes, recurring issues and service quality, highlighting risks and required actions.
* Progressively take ownership of complex or cross-vendor incidents and help drive them through to resolution.
* Keep Restaurant Operations informed during significant incidents or service disruptions.
* Work with internal teams and suppliers to identify corrective actions for recurring problems. Service desk and vendor coordination
* Monitor the performance of the external service desk and other IT support providers.
* Track SLAs, response times, resolution times and backlog, and flag performance gaps.
* Prepare and participate in regular operational reviews with technology partners.
* Follow up with suppliers on service issues and agreed improvement actions.
* Help maintain clear roles,



responsibilities and escalation paths across technology providers.
* Coordinate multiple suppliers during incidents involving more than one technology component. Restaurant technology
* Build a strong understanding of the end-to-end restaurant technology environment, its dependencies and support model.
* Work across POS and EPOS, kiosks and digital ordering, kitchen and back-of-house systems, delivery integrations, payments, networks, connectivity, restaurant hardware and digital applications.
* Maintain clear documentation of technology ownership, dependencies and escalation routes.
* Work with project teams to help transition new solutions into stable operational support. Continuous improvement
* Analyse incident trends and recommend practical actions to reduce recurring failures.
* Improve documentation, escalation processes and operational procedures.
* Contribute to the definition and monitoring of operational KPIs and service performance.
* Identify opportunities to simplify the restaurant support model and improve restaurant satisfaction with IT services. What do you bring We are interested in potential as well as proven experience. You may already be an IT Operations Specialist, IT Support Manager, Service Delivery Specialist or IT Coordinator who is ready to gain wider ownership in a complex multi-site environment. Essential Experience
* Experience in IT support, IT operations, service delivery or vendor coordination within a multi-site environment.
* Exposure to QSR, restaurants, hospitality or retail technology is strongly valued. Comparable multi-site operational environments will also be considered.
* Practical experience with incident escalation, problem solving and follow-through.
* Experience working with an external

📌 IT Service Delivery (Monza)
🏢 Burger King Restaurants Italia
📍 Monza