ppAt bArcwide /b, we are more than just a consultancy: we are a team driven by bcommitment, teamwork, excellence, and passion /b. As the largest bIFS Partner globally /b, we deliver world-class IFS Cloudsolutions that transform businesses, and we’re on a mission to continue setting the standard for excellence. We are currently searching for motivated and dedicated individuals who are ready to take that next step of their career. /ppReady to help Italian and international companies transform the way they manage services, processes, and digital operations through ITSM and ESM technology? /ppJoin Arcwide as an Enterprise Service Management Analyst and start your journey in business transformation, digital innovation, and enterprise service management. /ppLocation: Milan preferred. The role follows a hybrid working model, with the possibility to work remotely and the availability to work from the office or at client premises when required by project or business needs. /ppRole: Full-time position. You will report to the Project Manager and work under the guidance of senior team members during project and operational activities. /ph3What you can expect from the role: /h3ullipContribute to project activities across the main phases, from initial analysis and solution design support to configuration, testing, go-live preparation, and post go-live support. /p /lilipSupport business process analysis and contribute to the documentation of customer requirements, process flows, open points, and project decisions. /p /lilipPrepare and maintain project deliverables, including scoping documents, business process flows, meeting notes, status updates, user guides, training materials, and knowledge base articles. /p /lilipAssist in software configuration activities, functional specifications, system validation,



and functional testing under the guidance of senior consultants. /p /lilipSupport data migration, basic data validation, and system conversion activities, working closely with functional and technical team members. /p /lilipProvide light application management support (AMS), including first analysis of user requests, ticket follow-up, issue tracking, documentation updates, and coordination with senior consultants or technical teams. /p /lilipSupport customers during project and post go-live activities, contributing to user assistance, training preparation, change management tasks, and continuous improvement initiatives. /p /lilipAssist in monitoring project activities, tracking actions and issues, and preparing internal or customer-facing status updates. /p /li /ulh3What we will look for in your CV: /h3ullipBachelor’s or Master’s degree in Engineering, Economics, Computer Science, Mathematics, Physics, Business Administration, or a related field. /p /lilip1–2 years of experience, or relevant internship experience, in consulting, business analysis, software implementation, application support, IT service management, enterprise service management, or similar areas. /p /lilipExposure to project activities such as requirement gathering, process analysis, documentation, testing, training preparation, or user support. /p /lilipStrong interest in ITSM, ESM, digital workflows, business processes, and enterprise software solutions.



/p /lilipGood analytical skills, attention to detail, and the ability to organize information in a clear and structured way. /p /lilipGood communication skills and the ability to work effectively with customers, project teams, and internal stakeholders. /p /lilipFluent in Italian and English, both written and spoken. /p /li /ulh3The Following Would Be Beneficial, But Not Essential:: /h3ullipBasic knowledge of ITSM or ESM platforms, ticketing systems, workflow tools, or enterprise applications. /p /lilipPrevious exposure to IFS assyst, ServiceNow, Jira Service Management, BMC Helix, or similar service management solutions. /p /lilipITIL certification and/or knowledge of the ITIL framework, including service desk processes, incident management, request fulfilment, change management, or knowledge management. /p /lilipExperience in preparing client-facing documentation, user guides, training materials, meeting notes, or project status updates. /p /lilipA client-focused mindset and the ability to work in international and multicultural project teams. /p /lilipCuriosity, reliability, proactivity, and willingness to learn in a consulting and enterprise software environment. /p /lilipKnowledge of additional European languages. /p /li /ulh3Why you will enjoy working at Arcwide: /h3ullipbCompetitive Salary
- /bwhere you are rewarded for both your individual and company performance. /p /lilipbBenefits Packages
- /byou will also have access toexcellent vantaggi packages including holidays, private healthcare insurance, pension contributions, wellness programmes, mobile phone and laptop, and much more /p /lilipbHybrid working – /bwhere each team has autonomy to determine their in-person and remote working sched

📌 Junior Enterprise Service Management Analyst (Italia)
🏢 Arcwide
📍 Italia