Luogo di lavoro:Messina
Location:Lisbon, Portugal
Work Model:Remote, Portugal-based
Employment Type:Full-time
Language Requirement:Italian and English
About The RoleWe are hiring anItalian-speaking Technical Customer Support Specialistfor a tech customer service project based inPortugal.
In this role, you will provide customer support inItalian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.
This is aremote position, but candidates must be based in Portugal or willing to relocate.
Relocation support is provided for eligible candidates.
ResponsibilitiesProvide technical customer service and support
Identify, troubleshoot, and resolve customer issues efficiently
Handle customer inquiries and complaints with professionalism, empathy, and patience
Clearly explain technical solutions to customers
Track customer issues and ensure accurate documentation
Follow up on cases until resolution




Maintain a positive customer experience and build customer loyalty
RequirementsFluent inItalian and English
Tech-savvy and comfortable handling technical inquiries
Qualsiasi informazione aggiuntiva su questo lavoro è disponibile nel testo sottostante.
Si assicuri di leggere attentamente, quindi invii la sua candidatura.
Strong communication skills
Good problem-solving ability and quick thinking
Detail-oriented and able to track issues properly
Empathetic, patient, xysqume and customer-focused
Able to stay calm and focused in high-pressure situations
Previous customer service experience is preferred
Previous sales experience is a plus, but not mandatory
BenefitsCompetitive Salary
Remote work model, based in Portugal
Relocation support provided
Only candidates fluent in bothItalian and Englishand currently based in Portugal or EU passport holdersopen to relocation will be considered.
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