PbQuesta Posizione Risponde a /b Business Process Manager - ERP Transformation and MA Integration /ppNoi di bABB /b aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo. Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme. Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo. /ppbQuesta Posizione Risponde a /b Business Process Manager - ERP Transformation and MA Integration /pp__ /ph3Your Role And Responsibilities /h3pThe focus of this subject matter expert (SME) role is the end-to-end ownership of Order Management and Service Management processes, with emphasis on SAP S/4 Hana transformation, optimization and process excellence. /ppThe Business Process Owner will drive the standardization, integration, and continuous improvement of sales and service management processes across the organization, ensuring seamless order-to-cash operations and enhanced service delivery. This role bridges business requirements with system capabilities in SAP S/4HANA, supporting organizational growth and customer satisfaction goals. /ppThe work model for the role is: hybrid /ppThis role is contributing to the Electrification Service Division on global level. Main stakeholders are business and IS functions within Electrification Service, and counterparts from other Electrification divisions. /ppbYou will be mainly accountable for /b /ph3Process Design Strategy /h3ulliDefine and govern end-to-end sales order processing workflows, including:ulliQuote-to-order conversion and optimization /liliOrder fulfillment and delivery scheduling /liliService Contract setup, configuration,



and renewal processes /liliService billing and revenue recognition /li /ul /liliAlign business requirements across countries and business units to ensure consistent, scalable and harmonized processes /liliDevelop and maintain process documentation, control frameworks, and best practices for service management modules /li /ulh3ERP Transformation Implementation /h3ulliPartner with IS/ERP and application owners to ensure processes are supported by appropriate systems and application /liliSupport the migration to SAP S/4 Hana and ensure optimization of SAP modules supporting service operations such as SD (Sales Distribution), CS (Customer Service)/Service Management, PS (Project System) /liliLead process implementation across the organization, including training, education, and best practice sharing /li /ulh3Stakeholder Change Management /h3ulliEngage regional and functional (Sales, Service, Operations, Finance) to align on process standards, and to ensure buy-in and drive process adoption /liliDevelop and execute communication and change management plans across all relevant stakeholders /liliAct as primary liaison between functional teams, business stakeholders, and transformation leadership /li /ulh3Qualifications For The Role /h3ulli10 years of experience in sales operations, service management, or customer service within service-oriented or manufacturing sectors /liliProven experience with end-to-end order management and service contract administration /liliDeep knowledge of SAP SD, CS/Service Management,



and PS modules; SAP S/4 Hana experience is highly preferred /liliProject management change management experience, with the ability to drive cross-functional initiatives /liliStrong analytical skills with the ability to assess impact, identify risks, and support data-driven decision-making /liliUniversity degree: Master of Science / MBA in Business Administration, Economics, Information Systems, or related field /li /ulh3More About Us /h3pElectrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification /ppThis opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive. /ppThe final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. /ppCostruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi. Per questo accogliamo persone da ogni percorso e con ogni esperienza. /ppbJR /b /p #J-18808-Ljbffr

📌 Business process owner - order and service management (Dalmine)
🏢 ABB
📍 Dalmine