Service Partner Business Development Manager

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Your mission

The Service Partner Business Development Manager drives profitable growth of Hiab’s aftermarket service
business through indirect service partners within a defined region. He/she is accountable for maximizing
spare parts and service revenue, strengthening partner performance and capability, expanding service
product adoption, and ensuring consistent partner operating standards. He/she also acts as a point of
contact for partners regarding warranty processes, technical support, and technical training.

Key responsibilities

- Develop partner aftermarket business by maximising installed base utilisation and providing commercial guidance
- Set targets, monitor KPIs, and performance manage partners to drive sustainable parts and service sales growth.
- Conduct regular performance reviews and audits, collaborate with equipment sales teams on partner alignment and effectiveness.
- Identify market gaps and growth opportunities through data driven analysis.
- Increase spare parts capture rates across all products through the partner network
- Drive adoption and sales of service contracts, digital products, and other service offerings
- Propose and develop parts sales campaigns in coordination with the e-commerce team
- Manage indirect service pricing, partner discounts, and incentive structures in alignment with the Services division and pricing teams
- Ensure partner compliance with Hiab brand, marketing, and operating standards
- Extend service partner network for an optimal market coverage. Identify, evaluate and onboard new partners in the area.
- Ensure partners are equipped to deliver consistent, high quality service aligned with Hiab standards.





What we are looking for

- Ability to drive profitable growth through data driven decisions and value based selling
- Ability to use installed base analytics and translate market insights into actionable plans
- Proficiency in managing and developing partner relationships
- Ability to manage and optimize partner channelsStrong interpersonal skills, ability to quickly build rapport with partners
- Open-minded and value focused working approach, seeks to provide solutions for our customers by co-operating closely with relevant parties
- Results and achievement driven, able to make decisions based on data
- Prosper diversity and inclusion

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

- Salary: € 55k – € 70k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

📌 Service Partner Business Development Manager (Verona)
🏢 Cargotec
📍 Verona