This role requires fluency in : Serbian, Italian and English

Make an impact on customer success across Europe :

We’re looking for a Customer Service Officer to support key customers across the Adriatic region. You'll combine customer relationship management, account analysis, and problem-solving to drive customer satisfaction and operational excellence.

What you’ll do

- Manage customer inquiries, account issues, and service requests
- Perform account analysis and identify improvement opportunities
- Lead reconciliations, audits, reporting, and payment-related activities
- Partner with Sales, Finance, Operations, and Customer Service teams
- Support customer onboarding and continuous improvement initiatives




- Act as a trusted advisor and advocate for your customers

What we’re looking for

- Bachelor’s degree in Business, Economics, or related field
- 1-3 years' experience in a customer-facing role
- Strong analytical skills and KPI-driven mindset
- Experience with SAP, Salesforce, Excel, Power BI, and reporting tools
- Fluent Serbian, Italian and English

Join a global business where you'll work with international customers, develop your analytical expertise, and play a key role in delivering exceptional customer experiences.

📌 Customer Service Officer (Lombardia)
🏢 Chep
📍 Lombardia