What are you working on?
- At what stage of the project(s)? More than 8 years on the market
- Platforms: Browser
MOJAM is looking for an experienced VIP Account Manager who has worked with high-roller clients in gaming, doesn’t just service accounts, but owns a real portfolio of high-value players and takes responsibility for how it performs. You’ll build long-term retention strategy and actively grow client lifetime value. Sounds like a challenge just for you? Check out the details below.
We’re hiring Night Shift VIP Manager to ensure 24/7 coverage for our top-tier clients. Schedule: 2 days on / 2 days off, 22:00–10:00 (EEST).
For which tasks (responsibilities)?
What to Do
- Own a portfolio of several VIP players and develop an individual approach for each one of them
- Decide on personal offers and rewards yourself, within set limits. Only critical cases get escalated to the Shift Lead
- Track player activity and act before they do: spot behaviour changes, choose the right action, and run it
- Reach out first with offers, event updates, or a simple check-in. Don’t wait for players to message you first
- Hand over the shift to the night team so nothing gets lost. Report on what has happened, who needs a follow-up, what’s still open
- Push technical and account issues to the Support team fast, and keep the Product team in the loop on the problems your players run into most
What kind of professional are we looking for?
Your Superpowers
- 2+ years managing a personal portfolio of paying clients, with at least a year on a high-value segment. Gaming VIP experience is the strongest signal, but a clear transition from Support or Account Management into VIP works too
- You’re used to your work being evaluated. Retention, reactivation, deposit frequency, LTV are familiar metrics and you know how they translate into the performance of your portfolio. In your intro, name two numbers you personally moved and how you did it
- Hands-on experience with CRM and engagement platforms (Customer.io or similar ones), ticketing tools (Intercom, LiveChat, Jira or similar ones), and analytics dashboards for segmentation
- Go beyond answering the question: anticipate what the client needs next. Communication quality is evaluated, so this isn’t just a nice-to-have
- You make decisions in non-standard situations without waiting for approval, and you take responsibility for how they turn out
- Advanced/Fluent English (required)
Bonus Points
- You are part of the CS/CS2 gaming community
- Additional language skills are a strong plus
What are the conditions and bonuses?
Team Perks
- PRO&BRO; team you’ll love creating new gaming universes with
- Totally remote work from wherever you grind
- An equipment budget to upgrade your home office
- Flexible schedule with no time trackers since we just focus on results
- A performance-based premio twice a year for every mojamer as a nod to our shared achievements
- Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up
- Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English & Ukrainian classes
- Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding)
- JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team
- Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out on our website
Join us if this is all about you. We are waiting for your CV!
Let’s Add More Jam Together
The selection process
To help us understand your experience better, please briefly mention in your cover letter:
- your experience with your own VIP / high-value player portfolio
- the key metrics you worked with
- your English level
- your Ukrainian or Russian level for daily communication
📌 VIP Manager (Night Shift) (Italia)
🏢 MOJAM
📍 Italia