Role Manage and influence Schneider Electric’s customer service sales lifecycle (OPEX cycle) across EMEA, with a primary focus on cooling customers. Support customers throughout the sales cycle and design phase, during which end-to-end cooling service offerings are discussed and defined. Act as a trusted advisor to customers, support their digital service journey with EcoCare, and lead the definition of the most appropriate service package—including digital service offers—through continuous engagement with customers and Schneider Electric entities worldwide. Key Responsibility Areas Customer & Strategic Account Engagement
* Build and maintain strong relationships with local Service and Secure Power sales teams to effectively support global strategic accounts, including internet giants, colocation providers, service providers, and customers involved in large-scale projects.
* Act as the main point of contact for service requirements and the Cooling Services value proposition for local Schneider Electric teams and customers, as needed.
* Support local and regional Schneider Electric teams in developing trusted‑advisor relationships with existing VIP customers and applying the same approach to prospective customers.
* Engage directly with customers through face‑to‑face discussions and site visits, in support of local and regional Schneider Electric teams. Service Solution Architecture & Value Proposition
* Identify customer needs and pain points and translate them into an end-to-end service approach covering Cooling Service Framework, EcoCare, and EcoFit value propositions.
* Lead the technical aspects of commercial activities in support of the Cooling Services growth ambition.
* Convert customer needs identified early in the sales process into attractive value propositions, leveraging deep industry, technical,



and service knowledge.
* Define the best service package for the customer, including digital service offers. Tendering & Commercial Support
* Review requests for quotation (RFQs) and provide sales teams with clear technical guidance and recommendations to develop competitive solutions.
* Support local and regional Schneider Electric sales teams in defining the right customer engagement strategy and prioritizing opportunities.
* Ensure an effective handover to Service and Product Specialists and Tendering teams once the final service value proposition has been defined.
* Ensure effective knowledge transfer and training for local and regional Schneider Electric service organizations. Market & Offer Development
* Communicate market feedback on trends, competitors, and customer requirements to support appropriate offer enhancements.
* Support the deployment of the Cooling Services Playbook across EMEA.
* Bring experience and market insights to drive continuous improvement of the Cooling Service value proposition.
* Support the Service Line of Business in defining and evolving the standard service offer by providing market and commercial insights. Cross-Functional Collaboration
* Collaborate with Cooling Line of Business functions, including R&D;, Manufacturing, Sustaining, and L4 organizations.
* Work closely with the Service Line of Business to identify service and software solutions that create added value for customers.




* Coordinate with Schneider Electric Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations across EMEA and globally. Required Experience & Competencies
* Bachelor's or Master's degree, or foreign equivalent, in Mechanical or Electronic Engineering.
* Three to ten years of experience in cooling, with a focus on data center applications and preferably within a service environment.
* Knowledge of cooling products and services, including chillers, CDUs, InRoom, and InRow solutions.
* Awareness of the Data Center market and competitive landscape.
* Strong communication and relationship-building capabilities, with customer-facing experience and the ability to operate across cultures.
* Fluent English; any additional language is an advantage.
* Basic to advanced proficiency in the Microsoft 365 suite. Leadership Profile
* Customer-centric and trusted-advisor mindset.
* Team-oriented approach and ability to collaborate effectively in a global matrix organization.
* Ability to combine technical expertise with commercial understanding and value-based positioning.
* Proactive contribution to continuous improvement and knowledge sharing.
* Comfortable operating in a global matrix organization and managing multiple priorities. Key Linkages (Internal & External Networks) Internal Stakeholders
* Service Cooling Business Developers, Service Cooling Solution Architects and Cooling Service Pre-Sales Support
* Schneider Electric Front Offices, FSVPs, Strategic Account Executives, Service Account Managers, Service LoB, and Service Operations.
* Cooling LoB: R&D;, Manufacturing, Sustaining, and L4 organizations.
* Sales teams, Service and Product Speci

📌 Cooling Services Solution Architect (Conselve)
🏢 Schneider Electric
📍 Conselve