What you will do
* Deliver exceptional customer service.
* Perform troubleshooting.
* Call, collect and analyze customer feedback.
* Escalate cases when necessary and follow up to guarantee customer satisfaction.
* Show empathy and professionalism in every interaction, whether written or verbal.
* Manage customers and support them with a premium experience.
* Collaborate with internal teams to resolve cases quickly and efficiently.
* Consistently meet performance targets and quality standards. What you will bring
* Excellent Italian language skills.
* Very good English communication skills.
* Previous experience in customer service, ideally in a premium or luxury brand.
* Strong interpersonal skills with the ability to handle sensitive cases.
* Good computer literacy.
* Familiarity with CRM systems is a plus.




* Bachelor’s degree preferred.

What we offer
* Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
* Competitive monthly salary (14 salaries per year)
* Health care benefits and numerous other discounts
* Full training by certified instructors
* Professional growth & development opportunities
* Special events as well as community & social responsibility initiatives
* Free online Greek language courses
* State-of-the-art premises, providing a great working environment with relaxing break areas #J-18808-Ljbffr

📌 Italian-Speaking Customer Expert (Roma)
🏢 Teamtailor
📍 Roma