PARAGON 700 BOUTIQUE HOTEL & SPA is looking for a FRONT & Back Office agent We are looking for a dynamic and service-driven Front/Back Office Agent to complete our 5-star boutique hotel team for the SEASON 2026. Key Responsibilities: - Deliver a warm and personalized welcome to every guest, ensuring a seamless check-in, stay, and check-out experience - Maximize upselling and cross-selling opportunities for rooms, dining, and hotel services - Handle reservations and inquiries with a focus on converting leads into bookings - Monitor and support the hotel’s social media presence by engaging with guests online, encouraging reviews, and sharing content in line with brand standards - Respond promptly to guest requests and feedback both onsite and digitally - Support back-office administration and coordination across departments to deliver a flawless 5-star service Requirements:



- Previous experience in luxury hospitality or guest relations preferred - Strong sales and upselling skills with proven results in a customer-facing role - Proficiency in PMS management system DirectHoliday, Booking engine SimplyBooking and MS Office - Excellent communication skills and a confident, engaging personality - Familiarity with social media platforms and their role in brand reputation - Professional appearance, adaptability, and attention to detail - Fluency in English; additional languages are a strong advantage Contract: Tempo pieno Duration: Seasonal (May - October) with possibility to renew or extend Shifts: - flexible Experience: - Professional experience in a 5* Boutique Hotel and minimum 2 years in the same position (mandatory) Lingua: All CVs must be sent with picture andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection. Work Location: In person

📌 Front Desk Receptionist (Ostuni)
🏢 Paragon700 Boutique Hotel E
📍 Ostuni