Associate Consultant - IT Service desk
Azienda : Yash Technologies Tipo Lavoro : Tempo pieno Italy

Descrizione Lavoro - Associate Consultant - IT Service desk
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireIT Service desk Professionals in the following areas :

Experience
1-3 Years

Job Description
ROLE AND RESPONSIBILITIES:

Primary contact point for end users via phone/Chat/self-service tickets.

Qualify and Open tickets for remediation of events.

Triage Tickets to respective teams.

Regular update and follow up on tickets in the queue

Follow up tickets till closure.

Ability to manage a variety of technically complicated tasks effectively

Experience in Remote support and troubleshooting skills.

Understanding of Basics Hardware accessories / devices and peripherals

Should be flexible for rotational shifts

Excellent oral and written communications skills

Exposure in practicing ITIL standards for Infrastructure management

BEHAVIORAL ATTRIBUTES:

Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets

Excellent problem solving / troubleshooting skills

Displays awareness of customers' stated needs and gives priority to meeting and exceeding customer expectations





within stipulated time

Explains ideas clearly and logically to others and is attentive in interactions

Identifies the target audience for communication and carefully listens to their opinions and feedback

Ability to work in Teams

Required Technical/ Functional Competencies
PRIMARY SKILLS:

2-4 years of call taking profile with core Help Desk Skills

Basic Understanding of the Enterprise IT Infra set up

Basic knowledge on Active Directory.

3+ years' experience supporting wide multiple versions of operating system

Basic O365 Administration using Office365 Admin Console.

Strong writing and documentation skills a must including being able to train other Engineers as and when required.

Good knowledge on trouble shooting email client issues like Outlook.

Excellent Hardware and software troubleshooting skills

Good understanding in handling Microsoft office suite functionality and troubleshooting skills.

Fluent in English, in both oral and written communication

Good knowledge in Utility software technical knowledge such as Antivirus and others.

DESIRABLE SKILLS:

Able to understand the email flow issues internal & external

End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).





Demonstrate a high level of customer relationship skills which includes email etiquette.

Good Communication skills, follow up skills, Willingness to work in rotational shifts

Good Communication skills follow up skills, Willingness to work in rotational shifts.

Remote troubleshooting

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

A Bachelor's / Master's Degree in Computer Engineering, Information Technology

ITIL V4 Foundation training or certification

Knowledge and experience using OS like windows, Mac and Linux

Working knowledge of MS Office (PPT, Excel, Word)

Certification – ITIL V4, Modern Desktop administrator (MD 103)

Required Behavioral Competencies
Accountability:

Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

Drives Results:

Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications
Service Desk: MD-101 (6 months post hiring), ITIL V4 Foundation Microsoft MD-102: Endpoint Administrator<

📌 Associate Consultant (Roma)
🏢 YASH Technologies
📍 Roma